A successful MBO program starts with top managers establishing which of the following Quizlet

1. The organization's overall objectives and strategies are formulated.

2. Major objectives are allocated among divisional and departmental units.

3. Unit managers collaboratively set specific objectives for their units with their managers.

4. Specific objectives are collaboratively set with all department members.

5. Action plans, defining how objectives are to be achieved, are specified and agreed upon by managers and employees.

6. The action plans are implemented.

7. Progress toward objectives is periodically reviewed, and feedback is provided.

8. Successful achievement of objectives is reinforced by performance-based rewards.

The clarity and precision of a goal

Some goals, such as those involving costs, output, profitability, and growth, can easily be stated in clear and precise terms. Other goals, such as improving employee job satisfaction and morale, company image and reputation, ethical behavior, and social responsibility, are much harder to state in specific or measurable terms.

Rather than telling your employees to "do their best", it is better to give them a specific numerical target if possible. This is because Goal specificity helps employees strive for a target and know how close they are to getting there.

All organizational components, including people, processes, rules and procedures, and decision-making activities, involved in allocating compensation and benefits to employees in exchange for their contributions to the organization

Possible behaviors include performance, longevity, attendance, loyalty, contributions to the "bottom line," responsibility, and conformity.

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Ch 5, ch 6, ch 7, ch 8

Terms in this set [40]

Motivation

_____________ is the set of forces that causes people to engage in a behavior, rather than an alternative behavior

Physcological

According to Maslow's hierarchy of needs, _________________ needs are people's most basic requirements

Relatedness

For various reasons, Anne is unable to move ahead into a higher position at work. According to ERG theory, which of the following sets of needs will become more important to Anne?

Want to be treated fairly

According to equity theory, people:

Loyalty, effort, education, experience

According to the equity theory, an example of an input is:

Fixed-Interval

Receiving a $10 bonus for every fifth sale is an example of which schedule of reinforcement?

Positive reinforcement

A performance bonus is an example of:

Motivation

According to Herzberg, ______________ factors are intrinsic to the job and increase satisfaction

Fredrick Herzberg

The Two-Factor Theory was developed by which of the following theorists?

The illusion of self-direction

According to the human relations approach to motivation, offering employees ________________ is the best way to enhance motivation in the workplace

Performance

Goal specificity is consistently related to:

Overall organizational goals

A successful MBO program starts with top managers establishing which of the following?

Symbolic

When a few employees are given a small reward to show that they are appreciated, the reward carries _____________ value.

Profit-sharing program

Which of following distributes a portion of the company's profits to all employees at a predetermined rate?

Job specialization

The first widespread model that addressed how individual work should be designed focused on:

Two-factor theory

Which theory serves as the basis for job enrichment?

Task Indentity

________ is the degree to which a job requires completion of a whole and identifiable piece of work, according to the job characteristic theory.

Have a voice in decisions about their own work

Participation occurs when employees:

Flextime

Which of the following is an alternative work arrangement in which an employee is given more control over the times worked on a typical workday?

Alternative Workplaces

Telecommuting is an example of an organization using:

Skill-Based Pay

________________ is a reward system commonly found in team environments, where recipients are required to acquire a set of core abilities

Facilitator

What is a relatively new role for managers in teams?

Venture Teams

The primary job of __________ is to create new products, processes or businesses.

Informal Leader

An ___________ is a person who engages in leadership activities but whose right to do so has not been formally recognized.

Reality and Unrest

During the __________________ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see team fail.

Interaction

____________ is an essential component of all groups

Command

Which of the following is categorized as a formal group?

Cross-Functional

_____________ group always include members with different areas of expertise

Control and organization

In which stage is the group considered to be mature?

High

When cohesiveness is ___________ an norms are highly compatible with organizational goals, productivity is the highest.

A goal

A decision maker's actions should be guided by:

A decision rule

Anytime a customer voices a complaint about the way the food tastes, the restaurant manager always offers a complimentary meal. This represents:

Control: Measure and Adjust

Which of the following represents the step of the rational decision-making approach in which the outcomes of the decision are compared to the desired:

Bounded rationality

_____________ refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner.

Divergent

Being able to see differences between situations, phenomena, or events is a creative ability called ____________ thinking.

Evaluate alternatives

According to the rational decision-making approach, what is the fifth step of the decision-making process?

Convergent

Being able to see similarities between situations, phenomena, or events is a creative ability called ______________.

Coalition

A _____________ is an informal alliance of individuals or groups formed to achieve a common goal.

Programmed

It is possible for the same decision to be _____________ for an experienced manager and non programmed for a more junior manager.

High levels of energy, attraction to complexity, openness, intelligence

Creative thinking is enhanced by which of the following?

Leadership & Communication

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What is the key to successful implementation of management by objectives quizlet?

Who first outlined the idea of MBO quizlet?

What is the most important idea for managers to remember from equity theory?

Is a systematic and organized approach that allows management to focus on achievable goals and to attain the best possible results from available resources?