Management Information Systems, 15e [Laudon] Chapter 12 Enhancing Decision Making 1] Which of the following statements b
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Management Information Systems, 15e [Laudon] Chapter 12 Enhancing Decision Making 1] Which of the following statements best describes the business value of improved decision making? A] Improved decision making creates better products. B] Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C] Improved decision making enables senior executives to more accurately foresee future financial trends. D] Improved decision making strengthens customer and supplier intimacy, which reduces costs. E] Improved decision making creates a better organizational culture. Answer: B Difficulty: 3: Challenging AACSB: Analytical thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 2] When there is no well-understood or agreed-on procedure for making a decision, it is said to be: A] undocumented. B] unstructured. C] documented. D] semi-structured. E] ad-hoc. Answer: B Difficulty: 2: Moderate AACSB: Reflective thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 3] If you can follow a definite procedure to make a business decision, you are making a[n] ________ decision. A] ad-hoc B] procedural C] unstructured D] semistructured E] structured Answer: E Difficulty: 2: Moderate AACSB: Reflective thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 4] Which type of decision is calculating gross pay for hourly workers? A] Semi-structured B] Procedural 1 Copyright © 2018 Pearson Education, Inc.
C] Structured D] Unstructured E] Ad hoc Answer: C Difficulty: 2: Moderate AACSB: Analytical thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 5] Which type of decision is deciding whether to introduce a new product line? A] Structured B] Unstructured C] Recurring D] Nonrecurring E] Procedural Answer: B Difficulty: 2: Moderate AACSB: Analytical thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 6] The decision to approve a capital budget is an example of a[n] ________ decision. A] structured B] ad hoc C] semi-structured D] undocumented E] unstructured Answer: E Difficulty: 2: Moderate AACSB: Analytical thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 7] The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. A] semistructured B] procedural C] ad hoc D] structured E] unstructured Answer: A Difficulty: 2: Moderate AACSB: Analytical thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 8] Checking store inventory is an example of a[n] ________ decision. 2 Copyright © 2018 Pearson Education, Inc.
A] procedural B] structured C] ad hoc D] unstructured E] semi-structured Answer: B Difficulty: 2: Moderate AACSB: Analytical thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 9] The ________ phase of decision making finds or recognizes a problem, need, or opportunity. A] choice B] design C] implementation D] analysis E] intelligence Answer: E Difficulty: 1: Easy AACSB: Reflective thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 10] Which of the following is not one of the Simon's four stages of decision making? A] Implementation B] Intelligence C] Analysis D] Choice E] Design Answer: C Difficulty: 2: Moderate AACSB: Reflective thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 11] Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? A] Managers perform a great deal of work at an unrelenting pace. B] Managers perform a low number of activities for a high percentage of time. . C] Managers prefer current, specific, ad-hoc information. D] Managers prefer oral forms of communication. E] Managers give high priority to maintaining a diverse web of contacts. Answer: B Difficulty: 2: Moderate AACSB: Information technology LO: 12-2: How do information systems support the activities of managers and management decision making? 3 Copyright © 2018 Pearson Education, Inc.
12] The role of liaison falls into which of Mintzberg's managerial classifications? A] Decisional B] Informational C] Interpersonal D] Symbolic E] Leading Answer: C Difficulty: 3: Challenging AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 13] Mintzberg outlined three categories of managerial roles: A] interpersonal, informational, and decisional. B] control, leadership, oversight. C] operational, management, and executive. D] cultural, organizational, and technical. E] middle management, senior management, executive Answer: A Difficulty: 2: Moderate AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 14] The role of entrepreneur falls into which of Mintzberg's managerial classifications? A] Decisional B] Informational C] Interpersonal D] Symbolic E] Leading Answer: A Difficulty: 3: Challenging AACSB: Reflective thinking LO: 12-2: What are the different types of decisions and how does the decision-making process work? 15] According to Mintzberg, managers in their informational role act as: A] figureheads for the organization. B] leaders. C] nerve centers of the organization. D] negotiators. E] liaisons. Answer: C Difficulty: 2: Moderate AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management 4 Copyright © 2018 Pearson Education, Inc.
decision making? 16] Which of the following systems support a manager's role as leader of an organization? A] DSS B] Telepresence systems C] E-mail D] MIS E] ESS Answer: B Difficulty: 3: Challenging AACSB: Analytical thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 17] All of the following managerial roles can be supported by information systems except: A] liaison. B] resource allocator. C] nerve center D] disseminator. E] negotiator. Answer: E Difficulty: 3: Challenging AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 18] When managers represent their company in the outside world and perform symbolic duties, they are acting in their: A] decisional role. B] managerial role. C] informational role. D] interpersonal role. E] leadership role. Answer: D Difficulty: 2: Moderate AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 19] As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: A] management support, technical logistics, and user compliance. B] organization, environment, culture. C] information quality, information integrity, and information accuracy. D] information quality, organizational culture, and management filters. E] organization, culture, and technology. Answer: D 5 Copyright © 2018 Pearson Education, Inc.
Difficulty: 2: Moderate AACSB: Information technology LO: 12-2: How do information systems support the activities of managers and management decision making? 20] The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. A] filters B] backgrounds C] biases D] inefficiency E] politics Answer: A Difficulty: 2: Moderate AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 21] Which quality dimension of information is concerned that the data values of an information source fall within a defined range? A] Timeliness B] Consistency C] Completeness D] Accessibility E] Validity Answer: E Difficulty: 3: Challenging AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 22] The dimension of ________ describes whether data elements are consistently defined. A] completeness B] accuracy C] validity D] consistency E] integrity Answer: D Difficulty: 3: Challenging AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 23] High-velocity decision making systems are growing rapidly for decisions classed as: A] semistructured. B] financial. C] ad hoc. D] predefined. 6 Copyright © 2018 Pearson Education, Inc.
E] highly structured. Answer: E Difficulty: 2: Moderate AACSB: Reflective thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 24] Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? A] Only the initial step is performed by the software; the final three steps are handled by humans. B] The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. C] The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers. D] All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. E] All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. Answer: E Difficulty: 2: Moderate AACSB: Analytical thinking LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 25] A drawback to high-velocity, automated decision-making systems is that they are unable to: A] handle high volumes of decisions. B] handle structured decisions. C] handle semistructuredsemi structured decisions. D] control themselves and respond to new environments. E] be applied to situations outside of the financial world. Answer: D Difficulty: 3: Challenging AACSB: Analytical thinking LO: 12-2: How do information systems support the activities of managers and management decision making? 26] Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. Answer: FALSE Difficulty: 2: Moderate AACSB: Information technology LO: 12-1: What are the different types of decisions, and how does the decision-making process work? 27] A structured decision cannot be made by following a well-defined set of procedures. "Feel" 7 Copyright © 2018 Pearson Education, Inc.
or intuition is necessary. Answer: FALSE Difficulty: 1: Easy AACSB: Application of knowledge LO: 12-3 How do business intelligence and business analytics support decision making?