hp desktop computer wont turn on black screen

A single computer issue can be caused by different parts of the computer. A computer that isn’t booting up properly can be pretty tricky to get out of, and can also be due to a range of issues. Here’s how to repair a HP laptop or desktop computer that won’t boot up.

Causes of computer failure to boot up

When your laptop or desktop computer is not booting up to Windows, this is a sign that the startup process is disrupted. You might have a hardware problem with parts that are essential for this process. Hardware failure that could be behind your problem could include: hard drive, motherboard, RAM, or video card failure.

Symptoms of HP computer boot up issues

• Computer does turn on, but only to a black screen and doesn’t boot to Windows
• Computer turns on and hangs on the HP splash screen
• Turns on to a loading screen and never finishes loading
• Error messages on a black screen (Inaccessible boot device, SMART failure detected on hard disk)
• Error messages on a blue screen and then restarts itself

How to fix an HP laptop or desktop computer that won’t boot up

Even if we do have some idea of related hardware issues, it could be a good idea to first resolve some possible software issues. Software issues may be clogging up your system, and can cause trouble with normal Windows startup.

You can try restarting and resetting your HP computer to refresh and resolve software bugs that you may have. Then we can move on to diagnosing and repairing hardware issues.

Performing a hard reboot

With a computer that is stuck while booting up, the only thing you can do with it is a hard reboot to try to turn it on again. To do this, hold down the power button until the computer shuts down completely. After a few moments, turn on the computer again like normal.

A hard reboot is the process of manually restarting a computer by physically turning it on and off. It differs from the normal way that involves the operating system power controls. This lets you start your computer when the operating system or other apps are not responding. You can hard reboot your computer when it is freezing up, but under normal circumstances this is not the safest way to turn off your computer. You could create software issues with your hard drive.

Reinstalling Windows

Resetting your HP computer and reinstalling the OS could also be a great way to resolve software issues. Just hold down the Esc key after restarting the computer to reach the startup menu, then F11 for System Recovery options. You can then choose to reset your computer there.

Diagnose hardware issues

As we’ve learnt from above, testing the parts required for a computer to start up properly can be very helpful. Even if you can get your HP computer to boot up after restarting or resetting it, the problem won’t go away that easily and could possibly happen again. So it wouldn’t hurt to run diagnostics and see what’s causing these startup issues.

Using the HP startup menu again, hold down the Esc key during boot up and then choose F2 to enter System Diagnostics. This is a general hardware diagnostic test that you can use to check on the status of hardware across your computer, like the hard drive, RAM, and video card.

As a built-in tool, boot diagnostics is only a broad examination on your computer’s hardware. It may be able to get you some conclusive results about what might be wrong with your computer. But just to be sure, it could also be a good idea to run some more in-depth tests on each specific part.

by Milan Stanojevic

Windows & Software Expert

Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more

Posted: Jul 17, 2019

A large number of users have reported that their HP All-in-One PC screen turned black all of the sudden. This issue seems to appear randomly. Users encountered this error while they were performing different operations on their HP PC. Beyond this, it is clear that the problem not caused by a sudden loss of power, as it would have been expected.

Here is what one user had to say about this issue on HP Forums:

I have got all-in-one HP Desktop. The model is HP 23-Q0105A 23″ Touch AIO. While I’m working with this desktop, suddenly the screen goes black although s tiny power indicator at the right cornet bottom is on. When I move the mouse or press any key, the screen does not come back. Can anyone please advise what the solution is ? 

This problem can cause you a lot of stress as it prevents you from being able to use your HP All-in-One computer’s screen.

For these reasons in this article, we will discuss the best troubleshooting methods to deal with this issue. Read on to find out more.

Here’s what you can do to fix your HP All-in-One PCs screen turning black

1. Perform a hard reset

1. Turn off your computer -> disconnect all peripherals and USB devices.
2. Disconnect the AC power adapter.
3. Press and hold the Power button for at least 15 seconds.
4. Reconnect the power adapter -> turn on your computer.
5. If the issue is not solved, please follow the next method.

2. Check lights and the noises your PC makes when being turned on

1. It is recommended that you observe your PCs power light, and check to see if you can hear any noises being made while you turn your PC on.
2. In the case that your computer makes a beeping noise, that means that one of the internal components is not fixed properly. Visit this link and follow the steps presented there to fix it.

Got a black screen on your PC? Here’s how to fix it!

3. Reset the BIOS back to its default configuration

1. Turn your PC on -> press the F10 key for 8 seconds.
2. Press the Down Arrow three times.
3. Press the Enter key two times.
4. The computer will restart, check to see if the issue persists.

4. Turn off the SATA Power Management (if HP logo screen displays)

1. Turn your PC on -> press F10 key until BIOS opens.
2. Press the Right Arrow key -> select Power.
3. Press Down Arrow key -> press Enter.
4. Press the Right Arrow key to disable SATA Power Management.
5. Press F10 to save settings.
6. Press Left Arrow key to select File tab.
7. Press Down Arrow -> press Enter twice.

5. Contact HP for help

If all of the above methods fail, click here to contact HP for help (if in warranty), or find an authorized HP service to get help.

We hope this guide helped you solve your issue. Please let us know by using the comment section found below.

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