HP warranty new laptop

Having it to support existing signout flows

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Having it to support existing signout flows

Z6_M0I02JG0KGSS30ACT8MPG200G1

Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message

Having it to support existing signout flows

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Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message

Having it to support existing signout flows

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Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message

We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page (Click Here to log in). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Enpirion, Iris, MAX, Intel RealSense, Stratix, and Intel Optane are trademarks of Intel Corporation or its subsidiaries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.My HP Rewards

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The personal information you provide will be used according to the HP Privacy Statement

You can’t predict the future. But PC protection lets you plan for it.

Our tech experts can do in-person pickups and repairs for quick and easy service.

Repairs, parts and labor, even device replacements — it’s all covered by your Care Pack.

Sometimes, things just happen. Accidental Damage Protection keeps devices safe from the unexpected.1

If you run into a tech problem, we’ll get you the help you need — any time, any day (or night).

If you don’t need it, you don’t need to pay for it. Using your Care Pack is risk-free. Learn more

    • Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems
    • Available 7 days a week

    • Prepaid shipping label and box provided free-of-charge
    • Average turnaround time of 3 to 5 business days

    • In-person service from HP technicians at your home or office within three business days
    • Next-business-day service available in some areas
    • Optional upgrade

    • No-cost device repair or replacement in the event of drops and falls, spills, electrical surges1
    • Optional upgrade2

    • Lock your device or delete your data in the event of a theft
    • Optional upgrade2

Comprehensive device protection with enhanced coverage options.

  • Available in 2- and 3-year plans
  • Eligible for Accidental Damage Protection1 and Absolute Theft Protection software2
  • Eligible for money back guarantee if service goes unused3

Extended device protection after your base warranty expires.

  • Available for 1 year extension
  • Only extends factory warranty
  • Not eligible for upgrades or bundling

Start using your HP Care Pack in 5 easy steps.

See what Care Pack options are available for your device.

If you purchased your Care Pack through us, you’re already registered. If not, you can register.

Our team of experts is available 24/7 to help you get to the bottom of any device issues you may have.

If we can’t fix your issue, we’ll find a good time for in-home service or convenient device pick-up.

We use only 100% genuine HP replacement parts. If we can’t repair your device, we’ll replace it for free.4

Protect your PC for 3 years with a compatible HP Care Pack — and if you don't use it, get your money back. Guaranteed.3

Protect your PC for 3 years with a compatible HP Care Pack — and if you don't use it, get your money back. Guaranteed.3

  • If no service event occurs after the purchase date of the Care Pack, you are allowed to claim a rebate for the price of your Care Pack. Please refer to your Risk-Free rebate form at time of purchase as the program dates and conditions may have changed.

  • Didn’t use your Care Pack? Submit the completed rebate form and required documentation5 within 90 days after expiration of the HP Care Pack Service.

  • Please allow 6 to 8 weeks from the time the claim is received by HP to receive your rebate check to the address on the claim form.

Here’s an example of a real customer experience with HP Care Pack PC services.

Let’s find coverage that makes sense for you and your device.

1 Accidental damage is defined as physical damage to the product caused by or resulting from a fortuitous incident. Such incident coverage includes non-internal liquid spills in or on the product, drops, falls, collisions and electrical surge. Accidental Damage Protection does NOT COVER theft, fire, loss, normal wear, consumables and intentional acts of damage or exclusions as details in the “Service Limitations”.

Optional coverage upgrade available with 2- or 3-year Standard Care Pack purchase.

3 Limited time offer. Offer valid on select purchases with 3-year Care Pack plans made during rebate promotional period for eligible HP personal productivity. Terms and Qualifying information above. Sales tax not refundable.

4 If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects.

5 A copy of each original invoice/receipt or “HP Care Pack Services - Receipt for Payment.” The name on the invoice must match the name on the claim form. See rebate form for complete details.

Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit (Terms and Conditions)