Hi@qlikcoin5,
Unfortunately, the user is an existing QS user. Their server version is june 2019, hence they want to sync the desktop version to june 2019 as well. I've tried to disable the firewall and LAN setting but still got the error. If I turn on the vpn, the "You cannot access qlik sense because you have no access pass" error will came out, if I turn off the vpn the "failed to authenticate against the selected server. Please make sure your internet connection is working and try again" error message will pop up.
The user do have the license tho. I raised the issue to Qlik support but they classified it as bug and the case is still pending for more than 20 days already.