Remote Desktop another user is currently logged on

Another user connected to the remote computer Windows Issue on Remote

Hello,

We are currently in a very strange case where our users [Windows 20H2] connect via FortiClient to our infrastructure to access their PC remotely via RDP. Here some users have disconnections indicating that another user has logged in with their session.

Settings have been done like this:

Also by regrets we have withdrawn the UDP to be fully.

Even with this we have cuts knowing that these users are the only ones to use their workstation.

Do you have an idea about this ?

Thank you in advance.

Benjamin

windows-group-policyremote-desktop-client

2020-11-04-09-58-07-sent-items-benjamingrusson-lac.png [24.2 KiB]

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KarlieWeng-MSFT answered • Nov 10, '20

Hello Benjamin @BenjaminGrussonLacoste-7862

1.Does this happen to all the connections or specific user/group?

2.Desktop OS only supports one RDP connection at a time, be in physically local at the machine or remote session protocol. Is it possible there is an old connection still there, that didn't disconnect correctly?

You could check the Event Viewer Security logs [Windows Logs > Security]. It should log when someone/something logs into the computer.
Or
Event Viewer - Applications and Services Logs, Microsoft, Windows, TerminalServices-RemoteConnectionManager, Operational

3.Is it possible that two users are using the same username? or another person is mistakenly logging in.

4.Are they connecting to a VPN first? If so, it maybe be a timeout policy there.

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Best Regards
Karlie

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BenjaminGrussonLacoste-7862 answered • Nov 10, '20 | KarlieWeng-MSFT edited • Nov 11, '20

Hello Karlie,

Thank you for your answer.

1. Only to a specific group actually. 5/6 out of 30 in remote. Strange things actually is that we have same setup for all PCs, Users, VPN configuration. So last impact might due to the internet connection of the user but here you might just get a message saying that RDP drop and attempting to reconnect. Unfortunately, you directly get something that make no sense for me where user has been disconnected by themselves.

2. Good transition actually where user are only in remote. So that where it's hard to understand.

3. Login are unique and known also by user.

4. VPN looks fine from what we have. Moreover timeout disconnection are not occuring at all because VPN stay on the whole time + this situation is not generalized.

Here the Event of the security log. We have indeed a logoff but I'm not sure if it helps. Maybe you have a better picture on this than me.
[38688-event.xml][1]
Thank you in advance for your help.

Best,
Benjamin

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BenjaminGrussonLacoste-7862 answered • Nov 10, '20

Karlie,

I managed to find something that could help on this but in the event log we have like 3 events that correspond to the disconnection and it happens always in the following:
- Event 4624: Logon of the PC it self [Ex: PC105 account name] with logon type = 5 with C:\Windows\System32\services.exe
- Event 4672: Special logon of the System account
- Event 4634: Logon off of the user with logon type = 3

From this link: //docs.microsoft.com/en-us/windows/security/threat-protection/auditing/event-4634, logon type 3 correspond to a Network title where "A user or computer logged on to this computer from the network." And to me the important element is computer where the computer connects to "itself" and disconnect the user. But still I'm not sure to get why the PC itself need to connect.

Hope I have something relevant that could help you.

Best,
Benjamin

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KarlieWeng-MSFT answered • Nov 11, '20

Hi Benjamin@BenjaminGrussonLacoste-7862

1. Is the disconnection occurred when the user try to log on or during the remote session ?
   

2. Is it possible that affected users have installed some third party software cause this problem , like this thread suggest.
   

3. Under event 4624, can you identify who is logging [Windows user ID] in around the time users are being kicked out.

Administrator can run Enter-PSSession cmd from any pc from worksations to query the issued PC if there's still old connection.

Enter-PSSession

You could also try make below setting:

Keep me posted how it goes.

Thank you and have a great day!

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Karlie

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BenjaminGrussonLacoste-7862 answered • Nov 12, '20 | KarlieWeng-MSFT commented • Nov 16, '20

Hello Karlie,

Thank you for your feedback.

1. This happens during remote at a random time.
   

2. User can't install third party software
   Here is the software installed

7-Zip 18.05 [x64]
Adobe Acrobat 8 Professional - English, Français, Deutsch
Adobe Acrobat Reader DC
Belarc Advisor 8.5a
Citrix Receiver 4.12
Dell Command | Update
DesktopControl
ESET Endpoint Antivirus
ESET Management Agent
Google Chrome
Greenshot 1.2.10.6
Intel[R] Management Engine Components
Intel[R] Network Connections Drivers
Intel[R] Processor Graphics
Intel[R] Rapid Storage Technology
Intel[R] Wireless Bluetooth[R]
Intel® PROSet/Wireless Software
Java 8 Update 181
Java 8 Update 181 [64-bit]
Java SE Development Kit 8 Update 181
KeePass Password Safe 2.40
LGT Class E-Banking CH
Logitech Options
MariaDB ODBC Driver
Microsoft 365 Apps for business - en-us
Microsoft Edge
Microsoft Edge Update
Microsoft OneDrive
Microsoft OneDrive
Microsoft Silverlight
Microsoft Teams
Microsoft Teams
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable [x86] - 12.0.30501
Microsoft Visual C++ 2015 Redistributable [x64] - 14.0.23026
Microsoft Visual Studio 2010 Tools for Office Runtime [x64]
Mozilla Firefox 63.0.3 [x64 en-US]
MySQL Connector/ODBC 5.3
MySQL Workbench 6.3 CE
Notepad++ [32-bit x86]
PuTTY release 0.70 [64-bit]
Realtek Audio COM Components
Realtek High Definition Audio Driver
Rocket.Chat 3.0.2
Skype version 8.63
Teams Machine-Wide Installer
Update for Windows 10 for x64-based Systems [KB4023057]
VLC media player
Windows 10 Update Assistant
WinSCP 5.17.7
Zoom

1. Here on the Users Account, only the user assigned to the PC can loggin

Thank you for your help.

Best,
Benjamin

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KarlieWeng-MSFT · Nov 16, 2020 at 07:03 AM

hi Benjamin

Here are some related workarounds you may try:

//theitbros.com/win-server-2008-multiple-rdp-sessions/
//serverfault.com/questions/847624/suppress-message-your-remote-desktop-services-session-has-ended

I hope this will help!

[Note: This is a third-party link and we do not have any guarantees on this website. And Microsoft does not make any guarantees about the content.]

Best Regards
Karlie

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BenjaminGrussonLacoste-7862 answered • Nov 16, '20 | KarlieWeng-MSFT commented • Nov 18, '20

Hi Karlie,

Currently one of the user is on the PC105. Regarding your links, the first fSingleSessionClient registry key is at 1 and the rest of the Local Group Policy was already set like the link.
So as a test, we switched this user to another PC [PC128 and no issue, smooth rdp session] and strange fact, registry key fSingleSessionPerUser is at 1 too and Policy are not even set. So I'm not sure if these are the key to this.

Another thing is that when we saw logoff event from the viewer in PC105 [c.f attached here], we see that logon from PC105 is done with several services launched [services.exe or svchost.exe] which directly cause the logoff of the user. Here these type of event never appears on PC128 [where the user is not disconnected]. Is there a way to disable these event to occur because it looks like it might be our solution.

[40058-failevent.xml][1]
[40065-failevent2.xml][2]
Thank you for your help.

Best,
Benjamin

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KarlieWeng-MSFT · Nov 18, 2020 at 02:45 AM

Hey Benjamin,

I think you may need to use process monitor to confirm which program or services caused this logoff.

Note not to leave private information here.

Keep me posted how it goes. Thank you and have a great day!

Thank you
Karlie

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BenjaminGrussonLacoste-7862 answered • Nov 18, '20 | KarlieWeng-MSFT commented • Nov 18, '20

Hello Karlie,

Thank you for this tools actually. It looks fantastic.
Actually at this point, how to know which process might cause the logoff and for what reason ? Can you please give me more details on how to use this tool ?

Thank you for your help.

Best,
Benjamin

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KarlieWeng-MSFT · Nov 18, 2020 at 09:21 AM

a.Open Process Monitor, Press “Ctrl+E”, then press “Ctrl+X” to clean the current data. 
b. Press “Ctrl+E” to start process monitor
c. Reproduce the issue
d. After entering “command” in search box without search result, press “Ctrl+E”  to stop tracing, and press “Ctrl+S” to save the log.
e. Select “All Events” and in PML format when saving.
f. please note the detail time of clicking on startmenu

Then you need to read from PML file, there will be a lot of process recorded [thousands], and this take quite long time to find out which one caused this problem.

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BenjaminGrussonLacoste-7862 answered • Nov 18, '20

Hello Karlie,

I managed to get a user disconnection message but to be frank, I don't where and what to search for. Can I give you the saved log so you can take a look ?
Maybe actually do you what is the process that initiate the logoff of the user ?

Thank you in advance for your help.

Best,
Benjamin

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BenjaminGrussonLacoste-7862 answered • Nov 23, '20

Hello Karlie,

Do you have any update for me ?

Thank you in advance for your help.

Best,
Benjamin

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BenjaminGrussonLacoste-7862 answered • Nov 26, '20

Hello Karlie,

I'm getting back to you where I'm not finding anything relevant to me at this point.

Do you have any input for me ?

Thank you in advance for your help.

Best,
Benjamin

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22 Replies

· · ·

Datil

OP

Jeff Jones

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Mar 15, 2016 at 13:11 UTC

Don't know that it's possible on a Windows client with one OS installed, sorry. Anybody else...?

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Mace

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JoeWilliams

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Mar 15, 2016 at 13:14 UTC

EBS Computer Services is an IT service provider.

Theoretically possible, yes, but against the licensing of the desktop OS and not possible by default. There are products and workarounds that allege to remove the technical restriction, but you'd still be breaking the license conditions.

If it's something that you want to do, that's what an RDS server is for.

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Anaheim

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Ole9074

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Mar 15, 2016 at 13:25 UTC

I know it is possible with server OS but i think there is limitation in Consumer OS tho you could check in local group policies, there is on the server side some setting there for amount of users allowed, unsure wether or not that is on consumer OS.

If you have server OS you can install RemoteDesktopServices with trial and then edit forementioned local group/security policy :]

1

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Cayenne

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Mathieu Cohen Mar 15, 2016 at 14:54 UTC

Third party application on Windows clients, or get yourself a Server OS with terminal server licenses. Be aware though that using Third party application to enable multiple RPD in windows Client OS is against licensing terms and agreements and is then by definition illegal. Even though a Microsoft community forum moderator suggested it as a solution:

//social.technet.microsoft.com/Forums/windows/en-US/655ed2a6-e9fc-486c-bcbe-02fe3f59c206/multi...

They really put anyone as modos on their forum -_-

1

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Jalapeno

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sgwannabe Mar 15, 2016 at 15:22 UTC

Thanks everyone so far for the responses.......I had feared it was going to be something of that nature. I was actually thinking if I could remote into a Hyper-V app. For example auto-start the Hyper V when Windows start up, then when the other user logs onto the machine, without disrupting the user could I possibly remote into the Hyper V virtual machine that I would create? I could possibly test this over the weekend, but if anyone has any experience, please share.

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· · ·

Cayenne

OP

Mathieu Cohen Mar 15, 2016 at 15:24 UTC

oh then yes. No problem at all. Can`t remember if you need NAT or Bridge for that though but simply make sure the VM sits on the same network and not as a Hyper-V internal network and you`ll be able to reach it no problem.

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Jalapeno

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sgwannabe Mar 15, 2016 at 15:30 UTC

Mathieu Cohen wrote:

oh then yes. No problem at all. Can`t remember if you need NAT or Bridge for that though but simply make sure the VM sits on the same network and not as a Hyper-V internal network and you`ll be able to reach it no problem.

Do you have any specific recommendations for what Hypervisor has this capability. I have only experience using VMWare and Oracle Virtualbox, but never dug deep into the features for this specific use.

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Cayenne

OP

Mathieu Cohen Mar 15, 2016 at 15:35 UTC

it should work just fine with Virtualbox. Let me spin up a quick VM on my workstation real quick just to give you the proper settings to use

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Jalapeno

OP

sgwannabe Mar 15, 2016 at 15:37 UTC

Mathieu Cohen wrote:

it should work just fine with Virtualbox. Let me spin up a quick VM on my workstation real quick just to give you the proper settings to use

Thank you Mathieu, I appreciate it.

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Cayenne

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Best Answer

Mathieu Cohen Mar 15, 2016 at 16:11 UTC

as I thought. VB works. Just make sure your network card is set as bridged. You`ll be able to RDP in the VM while someone still working on the workstation then

But realize that doing so will cut the PC resources basically in half depending on how much power you provide the VM. But you probably do it this way for a reason ;]

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Cayenne

OP

Mathieu Cohen Mar 15, 2016 at 16:15 UTC

which brings me my question: Why do you want that set up exactly??? XD

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Jalapeno

OP

sgwannabe Mar 15, 2016 at 16:29 UTC

Mathieu Cohen wrote:

which brings me my question: Why do you want that set up exactly??? XD

Awesome sounds good, will try that. So my situation is that I have a client with an engineer who left the company, but they are going to find a replacement engineer who will be working on the same machine. The supervisor doesnt want to transfer the user profile onto his machine[old engineer], figured he has like 4 other profiles on his machine all taking up tons of mem. So he wanted to implement a setup where when the new engineer comes on board he can still logon to the machine under the old engineers username and access files, without disrupting the new user. So hence my question :]

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Cayenne

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Mathieu Cohen Mar 15, 2016 at 16:47 UTC

Sorry in advance if I`m going to say something that is going to be perceived badly as this is not my intention.

But I don`t see the need of a VM there then... Adding a VM on top of that machine will allow the new engineer to log on to it [VM] with the old engineer credentials if you give it access to, but it still won`t have access to the physical workstation`s files unless you share them. If all is required is keeping the files of the old engineer, then back them up in a central location like a file server or a NAS [unless you don`t have that sort of thing], create a share and provide access to them to whoever needs it.

If you don`t have a central share location or anywhere you can move the file on to, then simply create the share from his user profile and give access only to the old engineer profile and have the new one access the share using the old credentials.. but that once again is not how it should be...

You could propose your client to review their termination process and maybe invest in a NAS to keep important files from terminated employees.

[Hope I understood what you needed]

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Jalapeno

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sgwannabe Mar 15, 2016 at 17:03 UTC

Mathieu Cohen wrote:

Sorry in advance if I`m going to say something that is going to be perceived badly as this is not my intention.

But I don`t see the need of a VM there then... Adding a VM on top of that machine will allow the new engineer to log on to it [VM] with the old engineer credentials if you give it access to, but it still won`t have access to the physical workstation`s files unless you share them. If all is required is keeping the files of the old engineer, then back them up in a central location like a file server or a NAS [unless you don`t have that sort of thing], create a share and provide access to them to whoever needs it.

If you don`t have a central share location or anywhere you can move the file on to, then simply create the share from his user profile and give access only to the old engineer profile and have the new one access the share using the old credentials.. but that once again is not how it should be...

You could propose your client to review their termination process and maybe invest in a NAS to keep important files from terminated employees.

[Hope I understood what you needed]

No I totally understand, initially my suggestions was to transfer the user profile to the supervisors machine, which would be the ideal solution since I plan on deactivating the user account in like 3months. He had the idea of remoting into the machine but I informed him this would disrupt the new engineer, hence my initial question about RDP-ing without making disruptions to a user who is logged on to the same machine just with diff user credentials. The Hypervisor idea was just a second thought that occurred to me while viewing the reponses received. Does that clarify?

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Cayenne

OP

Mathieu Cohen Mar 15, 2016 at 17:07 UTC

It does. I guess the plan is to move the user profile on that VM then.

Man am I glad I don`t have to work with clients hahaha. You`re strong! :]

Alright then, have a great week ! ;]

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Jalapeno

OP

sgwannabe Mar 15, 2016 at 17:25 UTC

So it would seem, I will test out this weekend and see how it goes. Thank you for your responses, and likewise have great week. Well I like clients just for the fact that it makes you think outside the box a bit, and ask crazy questions.

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Poblano

OP

JimHeare Mar 15, 2016 at 20:03 UTC

You could create a network share of the old user's profile with the boss and give him a link to the folder. Then, when you disable the old engineers account, the boss would not have a problem getting to the files. All you would have to do is set up the permissions in the sharing and security tabs.

IMHO, I think Mathieu is correct though, if it is file access he wants, a network share on a server would probably be the best bet from a reliability, accessibility, and user convenience standpoint. Keep in mind that to stay legal, you will have to purchase another license to run a Windows client OS in a virtual machine, even if it is on a licensed machine [if I understand the licensing correctly].

1

· · ·

Mace

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JoeWilliams

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Mar 16, 2016 at 11:26 UTC

EBS Computer Services is an IT service provider.

sgwannabe wrote:

Mathieu Cohen wrote:

which brings me my question: Why do you want that set up exactly??? XD

Awesome sounds good, will try that. So my situation is that I have a client with an engineer who left the company, but they are going to find a replacement engineer who will be working on the same machine. The supervisor doesnt want to transfer the user profile onto his machine[old engineer], figured he has like 4 other profiles on his machine all taking up tons of mem. So he wanted to implement a setup where when the new engineer comes on board he can still logon to the machine under the old engineers username and access files, without disrupting the new user. So hence my question :]

I'm confused about how many engineers there are here!

Are you saying that New Engineer will be using the machine under his login, but SuperVisor wants access to Old Engineers files and rather than copying them somewhere accessible, wants to be able to login to the machine?

This does seem like an awful lot of work just to fulfill someone's warped idea of how it "should" work. Bear in mind that you will need another Windows licence to cover the VM too.

Surely these files are backed up somewhere? Can't you just archive them and make them available as required?

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· · ·

Anaheim

OP

Nick L. Mar 16, 2016 at 12:35 UTC

Haven't tried this yet, but tucked it away in case. Even came from Spiceworks.

Log onto Windows on top of a user already logged in:

This trick is really neatand has wowed many admins that I've shown. It's helpful when you need to work on a user's workstation, but they need to go to lunch or something, and won't be around to log in again as themselves.

• While the user is logged in, open a command prompt as administrator

• Open Task Manager

• Kill "explorer.exe" [keep Task Manager open]

• In the command window, type explorer.exe

• You are now logged in on top of the other user

  This will allow you to perform admin stuff without having the user logout. To get back, click start -> log off [the previous Task Manager should still be open]. In Task Manager go to File, Run, then type in explorer.exe. You are now logged back in as the user. I haven't tried with Windows 8 or 10 yet, but has worked since XP through Windows 7. Please let me know if this still works for 8 and 10.

[from //community.spiceworks.com/topic/322832-the-little-tricks-every-it-support-person-should-know-thread?page=16#entry-5414705]

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Jalapeno

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sgwannabe Mar 16, 2016 at 18:20 UTC

JoeWilliams wrote:

sgwannabe wrote:

Mathieu Cohen wrote:

which brings me my question: Why do you want that set up exactly??? XD

Awesome sounds good, will try that. So my situation is that I have a client with an engineer who left the company, but they are going to find a replacement engineer who will be working on the same machine. The supervisor doesnt want to transfer the user profile onto his machine[old engineer], figured he has like 4 other profiles on his machine all taking up tons of mem. So he wanted to implement a setup where when the new engineer comes on board he can still logon to the machine under the old engineers username and access files, without disrupting the new user. So hence my question :]

I'm confused about how many engineers there are here!

Are you saying that New Engineer will be using the machine under his login, but SuperVisor wants access to Old Engineers files and rather than copying them somewhere accessible, wants to be able to login to the machine?

Surely these files are backed up somewhere? Can't you just archive them and make them available as required?

That is correct. He just wants to know if its possible so he doesnt have to keep transferring user profiles to his machine each time a user leaves.

0

· · ·

Mace

OP

JoeWilliams

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Mar 17, 2016 at 10:39 UTC

EBS Computer Services is an IT service provider.

sgwannabe wrote:

JoeWilliams wrote:

sgwannabe wrote:

Mathieu Cohen wrote:

which brings me my question: Why do you want that set up exactly??? XD

Awesome sounds good, will try that. So my situation is that I have a client with an engineer who left the company, but they are going to find a replacement engineer who will be working on the same machine. The supervisor doesnt want to transfer the user profile onto his machine[old engineer], figured he has like 4 other profiles on his machine all taking up tons of mem. So he wanted to implement a setup where when the new engineer comes on board he can still logon to the machine under the old engineers username and access files, without disrupting the new user. So hence my question :]

I'm confused about how many engineers there are here!

Are you saying that New Engineer will be using the machine under his login, but SuperVisor wants access to Old Engineers files and rather than copying them somewhere accessible, wants to be able to login to the machine?

Surely these files are backed up somewhere? Can't you just archive them and make them available as required?

That is correct. He just wants to know if its possible so he doesnt have to keep transferring user profiles to his machine each time a user leaves.

The solution seems worse than the problem!

Why is having user profiles on his machine a problem? Surely a big hard drive is a very cheap solution? Why does he need the whole profile and not just the data?

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· · ·

Jalapeno

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sgwannabe Mar 17, 2016 at 13:07 UTC

The solution seems worse than the problem!

Why is having user profiles on his machine a problem? Surely a big hard drive is a very cheap solution? Why does he need the whole profile and not just the data?

The answer goes way back to before I took over this client, they operate using around 3 mapped drives connected to a central folder. However users previously saved multiple items on their desktop instead of on the mapped folders, so there is a ton of useful information under each users profile [engineering drawings, videos, specs, etc] problem is that the guy doesnt wanna pay me to transfer all the info to the mapped drives, so he wants to just transfer the profiles onto his machine, except like mentioned his 1TB HD is starting to fill up since he has like 4 other profiles all ranging from 12-35GB, plus his own profile and files. Hence why he didnt want to go that route, i agree the current solution complicates it, but my job is to present my solutions and then have the client choose, so this is his decision and I have to respect it...even if I dont agree with it.

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