AdminStudio 2019 | Application Manager
For this operating system compatibility test, the Windows Installer database is scanned for the presence of 32-bit Windows Help files [.hlp].
Test Group/Test Category
• 0001—Operating System Compatibility/Windows 7 [32-Bit]• 0201—Operating System Compatibility/Windows 7 [64-Bit]• 0301—Operating System Compatibility/Windows 8.1 [32-Bit]• 0401—Operating System Compatibility/Windows 8.1 [64-Bit]• 2001—Operating System Compatibility/Windows 10-1607 [and 2016 LTSC] [32-Bit]• 2201—Operating System Compatibility/Windows 10-1703 [32-Bit]• 2401—Operating System Compatibility/Windows 10-1709 [32-Bit]• 2601—Operating System Compatibility/Windows 10-1803 [32-Bit]• 2801—Operating System Compatibility/Windows 10-1809 [and 2019 LTSC] [32-Bit]• 2101—Operating System Compatibility/Windows 10-1607 [and 2016 LTSC] [64-Bit]• 2301—Operating System Compatibility/Windows 10-1703 [64-Bit]• 2501—Operating System Compatibility/Windows 10-1709 [64-Bit]• 2701—Operating System Compatibility/Windows 10-1803 [64-Bit]• 2901—Operating System Compatibility/Windows 10-1809 [and 2019 LTSC] [64-Bit]• 0101—Operating System Compatibility/Windows Server 2008 R2• 0501—Operating System Compatibility/Windows Server 2012• 0601—Operating System Compatibility/Windows Server 2016
Severity
Warning
Message
[PACKAGE_NAME] [Table: File, Key: [FILE_KEY]].
Background
Windows Vista and later do not support 32-bit Windows Help files [.hlp], now superseded by HTML Help [.chm]. Users who try to open .hlp files see an error message instead of the expected Help. Note that support for viewing 16-bit .hlp files remains available in Windows 7.
Resolution
The following resolutions are available.
Manual Fix
Windows Help [.hlp] files should be converted to the Microsoft HTML Help [.chm] format. Where the conversion is not feasible, Microsoft supplies a downloadable version of the executable for 32-bit .hlp files, available from update KB917607.
Basic Auto Fix
The Windows Help browser [WinHlp32.exe] and necessary file associations are added in a Windows Installer transform via a Merge Module.
This fix is enabled by default.
Advanced Auto Fix
The Windows Help browser [WinHlp32.exe] for Windows 7 [update KB917607] is added in a Windows Installer transform via a Merge Module.
See Also
Microsoft KB Article 917607