1.Which of the following did the authors NOT suggest as a reason for globalizingoperations?A] reduce costsB] improve the supply chainC] pursue stockholder approval ratingsD] understand marketsE] attract and retain global talent
2.Multinational organizations can shop from country to country and cut costs through:
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3.Which of the following statements about organizational missions is FALSE?
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5.The ability of an organization to produce goods or services that have someuniqueness in their characteristics is:A] mass production.B] time-based competition.C] competing on productivity.D] competing on quality.E] competing on differentiation.
6.Key success factors and core competencies are synonyms.
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7.SWOT analysis is a method of determining external strengths and weaknesses andinternal opportunities and threats.
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According to the authors, which of the following strategic concepts allow firms to achieve their
missions?
a. productivity, efficiency, and quality leadership
b. differentiation, cost leadership, and quick response
c. differentiation, quality leadership, and quick response
d. distinctive competency, cost leadership, and experience
e. differentiation, distinctive competency, quality
leadership, and capacity
The three steps of the operations manager's job, in order, are
a. develop the strategy, establish the organizational structure, find the right staff
b. develop the strategy, find the right staff, establish the organizational structure
c. find the right staff, establish the organizational structure, develop the strategy
d. find the right staff, develop the strategy, establish the organizational structure
e.
establish the organizational structure, find the right staff, develop the strategy
Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?
A] research and development, cost, legal regulations, suppliers, customers
B] immediate rivals, potential entrants, customers, suppliers, and substitute products
C] potential entrants, customers, suppliers, legal regulations, and cost
D] immediate rivals, potential entrants, cost,
substitute products, and legal regulations
E] cost, legal regulations, advertising effectiveness, potential entrants, and immediate rivals
An operations manager is performing a factor-rating analysis to help her choose an outsourcing provider. She is focusing on three factors: A, B, and C, with weights of .50, .20, and .30, respectively. She has scored one potential outsourcer, Ling Services, on each of the factors using a scale of 10-50. Ling Services
received a score of 30 for factor A, 46 for factor B, and 22 for factor C. What is the factor-rating score for Ling Services?
A] 98.0
B] 32.7
C] 21.8
D] 29.2
E] 30.8