Hifantome1721,
It seems that the software named Quickset is not installed on the computer. Lets try a few other steps and check if it resolves your charging issue. First of all, lets remove residual power on the computer which might be causing an interference. To remove residual power on the computer follow the steps below:
- Shut the laptop down completely.
- Unplug the charger, if connected and then remove the battery too
- Press and hold the power button down for 30 to 40 seconds and then release it
- Plug the battery first and then connect the charger
- Power on the computer.
- Unplug all the peripherals connected to the computer.
- AC Adapter / Charger should be plugged in at all times before initiating the BIOS update till its complete.
- Make sure the battery charge is at least above 10% to initiate BIOS update.
- Close all programs and run the BIOS file to initiate the update. [Computer might restart a couple of times during the update which is normal]
Now, after the update is complete, the computer will boot up into windows. Check now and see if it charges the battery above 70%. If it still doesn't charge the battery then open Control Panel and then click on uninstall a program or program and features icon. In the list please find the software named Quickset. If you do find that software then go ahead and uninstall it. Restart the computer and check if it begins to charge above 70%. If it still does not, then we need to install the latest version of Quickset on the computer. To download Quickset go to the same webpage [link above] from where BIOS was downloaded. You can find Quickset under Application section in the list. Install the Quickset and restart the computer and see if the battery starts charging above 70% or not.
Please reply with your findings. Awaiting for your reply.
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