17 Replies
· · ·
Cayenne
OP
Jan 21, 2014 at 16:32 UTC
I still use the Free LMI... It limits you to 10 PCs per account though. Not sure if that is just because I have a grandfathered account or not. I haven't tried to make a new account yet.
0
· · ·
Serrano
OP
Jan 21, 2014 at 16:35 UTC
Found this on another thread
//community.spiceworks.com/scripts/show/1963-007-remote-assistance
I got it from this thread
//community.spiceworks.com/topic/341777-remote-dektop-without-kicking-user-off-and-without-a-prompt-on-users-end
1
· · ·
Serrano
OP
Jan 21, 2014 at 16:37 UTC
My alternative is to use teamviewer and for the end user i usually send them the link in an email that sends them straight to quick help download.
0
· · ·
Datil
OP
Jan 21, 2014 at 16:39 UTC
Alexinthewest wrote:
My alternative is to use teamviewer and for the end user i usually send them the link in an email that sends them straight to quick help download.
+1 for teamviewer
0
· · ·
Cayenne
OP
Jan 21, 2014 at 16:42 UTC
Yeah, I'll have to +1 teamviewer as well. Since it's your parents just configure it like it's your own PC and you can remote in without their permission since you will have all the login info, aka keys to the kingdom.
0
· · ·
Datil
OP
Jan 21, 2014 at 16:44 UTC
Techie4Life wrote:
I still use the Free LMI... It limits you to 10 PCs per account though. Not sure if that is just because I have a grandfathered account or not. I haven't tried to make a new account yet.
I guess you have not found out. But LMI free is dead.
I'll add my +1 for TeamViewer.
1
· · ·
Sonora
OP
Jan 22, 2014 at 00:45 UTC
Teamviewer requires you to log-in. That won't work.
0
· · ·
Sonora
OP
Jan 22, 2014 at 00:50 UTC
Has anyone tried Splashtop for PC to PC? I've only used it with android tablets connecting to PCs .
0
· · ·
Chipotle
OP
Best Answer
Jan 22, 2014 at 01:48 UTC
Brand Representative for Remote Utilities
@maelish
Try Remote Utilities. It's free for personal use. I recommend you install the Host module on your parents' PC/PCs so that you can have unattended access from anywhere. You can see the same screen, there's no user logoff like in RDP, so you can provide remote support.
Here's a piece of advice: to make it easier for your parents to install the program, use the MSI Configuration to configure a silent installer file [.exe]. Also, make sure you set "Generate and send an ID to a specified email" during the configuration process and set access password. And don't forget to test the installer first on one of your PCs.
So, once you send this file over to your parents [a better idea would be to put it on a website or in Dropbox public folder, as an executable might get truncated by e-mail client] , they will only have to launch it. The Host will install itself, and send the ID and password to your email so that you can connect right away.
Here's a tutorial that explains how to configure a one-click installer//www.remoteutilities.com/support/tutorials/configuring-one-click.pdf
Hope that helps.
2
· · ·
Chipotle
OP
Jan 22, 2014 at 01:50 UTC
Brand Representative for Remote Utilities
I must add to the previous post: in a day Remote Utilities will be free for both personal AND business use [10 remote PCs].
1
· · ·
Sonora
OP
Jan 22, 2014 at 02:04 UTC
Thanks Marat. I'll take a look at it right now.
0
· · ·
Jalapeno
OP
Jan 22, 2014 at 12:03 UTC
AmmyAdmin,
Install it once as a service & then configure the type of authentication you would want to setup. Free for Home use although its a bit slow as it runs through a proxy network
0
· · ·
Serrano
OP
Jan 22, 2014 at 13:26 UTC
TryVNC Viewer for Google Chrome™ which is free and works from Chrome. I have tried it and it seems to work well and has a simple and clean interface. I have only tested this between PCs on a local network, but I'm sure you could get it to work over the internet. If your folks don't have a dedicated IP address you could show them how to open a terminal window and do an IPCONFIG easily enough.
//chrome.google.com/webstore/detail/vnc-viewer-for-google-chr/iabmpiboiopbgfabjmgeedhcmjenhbla
0
· · ·
Sonora
OP
Jan 23, 2014 at 21:27 UTC
Well, VNC for Chrome again requires you to log into the pc doesn't it. I guess I need to make that part of the question in big flashy letters... *laugh*
1
· · ·
Serrano
OP
Jan 23, 2014 at 22:01 UTC
maelish wrote:
Well, VNC for Chrome again requires you to log into the pc doesn't it. I guess I need to make that part of the question in big flashy letters... *laugh*
+1 for big flashy letters. After I posted what I did I realized that your question specifies "no user interaction". However, if you yourself know the IP address then a user wouldn't have to interact with the machine so long as it is turned on. It works from within Chrome on your end and nothing has to be setup on the user's machine [that I know of]. We already have VNC on our machines so I don't know if the VNC for Chrome calls the local install of VNC or what. Sounds like I need to do more testing on this. In the mean time it is worth a shot on your end if you know the IP address beforehand.
0
· · ·
Cayenne
OP
Jan 23, 2014 at 22:07 UTC
just setup a DDNS paid account [$20/yr] so that it will auto update the IP address, configure port forwarding to go to their desktop, setup a static or dhcp reservation and you have yourself a remote control solution without their interaction..
Or even better use the VNC for Chrome and get a FREE!!!! Meraki MDM account. You can add as many devices to there as you want and it will work just fine. That's what I use. That's right UNLIMITED devices that you can control. All you need to do is install the MDM msi file and you are done. That's about 6 clicks if you count the one to download, open, and click through the install.
1
· · ·
Sonora
OP
Jan 24, 2014 at 01:48 UTC
The free Remote Utilities seem to work pretty well. I'd say he was the winner in this thread. Hopefully their company won't pull an LMI any time soon.
2
This topic has been locked by an administrator and is no longer open for commenting.
To continue this discussion, please ask a new question.