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Khắc phục lỗi 32 bit quick time eding năm 2024

I'm running Windows 7 [32bit] and lately Quicktime won't launch. I've tried uninstalling and re-installing but there's no difference. I get an event log error shown below when trying to run it as an Administrator in case that was the problem.

Faulting application name: QuickTimePlayer.exe, version: 7.66.71.0, time stamp: 0x4ba1a755 Faulting module name: QuickTimePlayer.dll, version: 7.66.71.0, time stamp: 0x4ba1a74a Exception code: 0xc0000409 Fault offset: 0x00005b6d Faulting process id: 0x1188 Faulting application start time: 0x01cb28d5b983aa70 Faulting application path: C:\Program Files\QuickTime\QuickTimePlayer.exe Faulting module path: C:\Program Files\QuickTime\QuickTimePlayer.dll Report Id: 0775feb8-94c9-11df-8475-005056c00008

The next event log entry is caused when running in Windows XP SP2 compatability mode.

Faulting application name: QuickTimePlayer.exe, version: 7.66.71.0, time stamp: 0x4ba1a755 Faulting module name: QuickTimePlayer.dll, version: 7.66.71.0, time stamp: 0x4ba1a74a Exception code: 0xc0000409 Fault offset: 0x00005b6d Faulting process id: 0xb78 Faulting application start time: 0x01cb28d61491fbd8 Faulting application path: C:\Program Files\QuickTime\QuickTimePlayer.exe Faulting module path: C:\Program Files\QuickTime\QuickTimePlayer.dll Report Id: 5d0b53c8-94c9-11df-8475-005056c00008

iTunes won't run either, but I'm guessing this is due to the Quicktime issue? I've tried uninstalling both and just installing standalone Quicktime but it still won't run.

we have such problem that some computers suddenly stopped opening excel [version 15.0.5589.1001] documents directly, the programme opens but is empty without any document. If you open a document in the program by pointing to it from the computer, it opens. In the properties of excel files it is stated that the file is opened with "appvlp", if I change here manually to excel by pointing to excel.exe from the program files directory, then the program does not start at all showing an error: "The operating system is not presently configured to run this application".

Did not help these steps:

-quick office repair

-online office repair

-reset of default applications in windows.

Please help.

2023-09-19T20:29:44.69+00:00 BIG HUGE PROBLEM!!!!! Microsoft needs to fix this. Same issue for me today with my 64 bit version of Excel.
2023-09-19T20:31:09.5366667+00:00 The same issue happening with 64-bit!! MS HELP PLEASE!!
JHKW 30 Reputation points 2023-09-19T20:35:22.21+00:00 Same issues and experiences as others regarding Excel. Fine yesterday but problems starting today 9/19/23. Key finding was noticing existing and new shortcuts to existing files are now set to open with appvlc, so opening with those shortcuts causes only Excel program to open and not that worksheet. Requires other steps to get some files to actually open. Using today's listings in Recent Workbooks seems to be one way. Directly opening a file after browsing seems hit and miss... Have still not found a way to create actionable shortcuts, for all are set to open with appvlc yet don't proceed beyond just opening the Excel program. FWIW I'm [still] using a local copy of Office 2013 on my Win10 machine. Even though it's not supported by MS, it's still all I need for light duty personal stuff...a subscription to online 365 would be overkill + unnecessary recurring expense, etc.. My MS account supposedly has a backup copy of my Office that I presume I could access if I decided to uninstall and try to reinstall a fresh copy of Office. But I'd really prefer to debug the software I have invested in vs. migrating to 365 thereafter. Plus, since whatever caused this bug to happen happened to others with newer versions of Office, I'd like to find the cause plus resolution rather than potentially setting myself to again 'reinfect' a fresh reinstall...
TCI 140 Reputation points 2023-09-19T23:18:55.9766667+00:00 I was on a call with Microsoft Tier 2 Support for several hours today. Though he found no solution, he told me that Microsoft engineers will not touch a case unless there are more than 10 commenters on it. If this is affecting others you work with, have everyone post here on this.
2023-09-19T23:38:38.5433333+00:00 I have the same issue and their new version 15.0.5589.1001[September 12] is the issue as I resolved it by reverting to version 15.0.5571.1000 [July 11]. Now they have 10 comments to start working!
2023-09-20T01:08:48.7266667+00:00 Same situation for me. I have multiple computers running Office 2013 on Windows 10. The AM of 9/19 two users started having issues launching Microsoft Outlook and one Outlook and Excel from their desktops, but could open from start menu. I also noted that AppVLP was now running the Office EXE from the start menu icon. Workbooks are not loading regardless. C:\Program Files\Microsoft Office 15\root\client\AppVLP.exe I reviewed the Reddit post as well and my Advanced Option > Ignore other applications that use Dynamic Data Exchange [DDE] check box was already unchecked. This does seem to affect the x64 installation. I wouldn't look forward to reinstalling Office x32 and not knowing if that would be the fix. Is this the push to update these systems to a more current Office release?
2023-09-20T03:46:12.7933333+00:00 Temporary fix using Command Prompt: If you have MS office 2013 64 bit version, you need to revert from version 15.0.5589.1001[September 12] to 15.0.5571.1000 [July 11]. Please take steps below before running command prompt. First, disable office updates: Open any Office app and navigate to File > Account > Update Options > Disable Updates. [You can enable this later when new update becomes available from Microsoft] Next, open Command Prompt in admin mode. Lastly, Copy & paste command line below and press enter "C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000 Office update will download and install update 15.0.5571.1000 and a confirmation will appear on your screen.
2023-09-20T07:37:56.8866667+00:00 Open an elevated command prompt [run cmd.exe as administrator] Change to the Office 2013 click-to-run base folder: cd "%programfiles%\Microsoft Office 15\ClientX64" Revert to version 15.0.5571.1000, which does not have this bug: officec2rclient.exe /update user updatetoversion=15.0.5571.1000
2023-09-20T08:29:39.41+00:00 the same problem, from 19.9 on 2 computers.. with excel 2013
2023-09-20T09:01:36.86+00:00
2023-09-20T10:17:21.9733333+00:00 The same problem starts from 19.09.2023
2023-09-20T11:53:25.6066667+00:00 This happened today to me!! I followed your steps, step by step and it worked perfectly. You saved my day. You really saved me. Thank you, and thank you and .......... thank you. And ........ again thank you !!!!! God bless you!
2023-09-20T14:12:23.9233333+00:00 Exact same problem. Apparently a flawed update? Didn't have yesterday 9/19, tried opening Excel 2013 today, 9/20 and getting same error "System not currently configured..." WTF?
2023-09-20T17:47:40.3+00:00
This worked for me on 9-20-23. WORD opened fine from the taskbar shortcut icon, so I only did this to PowerPoint, Excel, and Outlook by first unpinning each from taskbar, then re-pinning each to taskbar again. I got this idea from reading Joey Eury's great quick fix suggestion that enabled us to access these apps. So, after unpinning and re-pinning each app now opens directly from my again taskbar, and I no longer get the 'Error' message we have all gotten. I DID A TEST RUN on 'POWERPOINT' BEFORE UNPINNING EACH ICON FROM THE TASKBAR:
1. Click START
2. Scroll down to 'Microsoft Office 2013' and click the tiny drop down arrow to the right
3. RIGHT CLICK - NOT REGULAR CLICK - the app you are dealing with [Outlook, Excel, Word, or PowerPoint]
4. A grey 'Drop Up' box appears.
5. At the TOP, click the RIGHT pointing arrow next to "More"
6. Click 'Unpin From Taskbar'
7. REPEAT step 5 by clicking the RIGHT pointing arrow again, and this time click "Pin to Taskbar"
8. VOILA!!! Thank you Joey Eury's for your great suggestion!!!
2023-09-21T00:05:33.24+00:00 I only had an issue with outlook. Excel and Word worked fine. As with everyone else worked finea day or 2 ago. Many thanks to those of you who posted the line command to back off the update, worked great!
2023-09-21T08:48:32.87+00:00 I had the same problem. The unpinning/repinning thing seemed to work for me, eventually. Well done, Microsoft – as a self-employed person you just cost me an hour’s worth of work trying to figure this out.
2023-09-21T13:43:30.4066667+00:00 First, disable office updates: Open any Office app and navigate to File > Account > Update Options > Disable Updates. [You can enable this later when new update becomes available from Microsoft] Next, open Command Prompt in admin mode. Lastly, Copy & paste command line below and press enter "C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000 Office update will download and install update 15.0.5571.1000 and a confirmation will appear on your screen. PS: I see people reporting that the update 15.0.5571.1000 didn't work in some cases. I myself tried Aug 8 version first, and it didn't work, that is how I ended up using 15.0.5571.1000. So, if this version is not working for you, please try changing to lower version by changing the version number in the command line above. See the link to the full list of office 2013 updates below. //learn.microsoft.com/en-us/officeupdates/update-history-office-2013
2023-09-21T17:10:16.27+00:00 My outlook mail will not open. I use 2013 64bit and NOT 365 or anything newer and do not wan to - any idea how to fix what MS BROKE??? MS - thanks for ruining my system, day and ability to work.
2023-09-21T19:31:58.28+00:00 Office automatically decided to reload itself and it now finally works BUT will not accept my registration details. So now I've got an unlicensed product. It was fine three days ago. WTH Microsoft!
2023-09-21T19:39:01.9033333+00:00 Will not accept product key# for registration or my email address, although it recognises both...
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2023-09-21T22:34:12.54+00:00 Krzyszof's solution below worked. Thank you!
2023-09-21T23:55:54.98+00:00 I am the IT admin for a small rural hospital and we still have devices with Office 2010 and up. I am tired of cleaning up after Microsoft failures. This has affected multiple staff and we need a REAL fix. As a one man team I can't go around to every PC and hack fix based on whatever version is installed. FIX IT.
2023-09-22T00:22:05.11+00:00 Worked like a charm. Excel xls's open fine now with what ever appvlp is. Now I hope the mal-update won't get reloaded at next update.
2023-09-22T15:20:53.4633333+00:00 Here is a simple solution. Unpin the Microsoft office shortcuts from the taskbar. From the Start menu, scroll down to the Microsoft Office folder, open and right-click on Word/Excel/PPT, select more and pin to taskbar. this worked for me and stayed even after a restart and a shut down.
Radim 0 Reputation points 2023-09-22T17:13:16.55+00:00 The same issue. Started today.
2023-09-22T18:09:39.28+00:00 I am having the same problem with Outlook
2023-09-22T20:10:04.1533333+00:00 Unpinning the shortcuts has not worked for me. I wish they would come up with a solution; this is affecting way too many users.
2023-09-22T23:17:01.96+00:00 I had this issue with my entire Office 2013 and was not able to run any of the apps but this worked for me: Run CMD as admin: "C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000 All apps working and then disable office updates: Open any Office app and navigate to File > More > Account > Update Options > Disable Updates.
2023-09-23T03:34:45.33+00:00 This is happening to my excel, outlook, word and pp. What's the best fix for this? running MS Office 2013, windows 10 OS
2023-09-24T11:49:21.21+00:00 I had the same problem happening today: W10, Office 2013 x64, Excel stopped opening documents when double clicking on them. I reinstalled Office before finding this thread to no avail. Glad I had the issues a couple of days late and I could find the solution here! Now if only we could get a proper fix...
2023-09-25T11:52:43.7966667+00:00 Experiencing the same issue with 64-bit excel 2013 on WIN10. "The operating system is not currently configured to run this application". Hope we can get a fix from Microsoft soon.
2023-09-26T14:38:15.4766667+00:00 This worked perfect for me.. Thanks for the information. My stress levels are back to normal now!
2023-09-28T02:56:38.16+00:00 Same problem here. Both my Win19 desktop and my Win11 laptop. Bother started having this problem at the same time.
2023-10-01T19:52:41.6833333+00:00 Hello, I am from Paraguay, and I have the same problem... I have been looking for tutorials since 09/28 in Spanish without success... there is no support whatsoever... The only thing that helped me was to run Excel as administrator or safe mode and from there, choose the file I want to use... It appeared completely gray... I am very angry that in this way they are forcing us to acquire Microsoft 365. I am a teacher and the value is very expensive for my current possibilities, I only have this version because it was a gift from my father.
2023-10-02T15:37:16.39+00:00
2023-10-07T00:28:25.99+00:00 Has anyone heard when this Excel issue will be resolved by Microsoft? Outside of this thread, I cannot find any information.
2023-10-11T03:03:51.4833333+00:00 the list of programs in Default programs does not contain .Office 2013 or Excel 2013.but ony .applvp. what is this applvp ? how to get office 2013 in the default list
Jacob 0 Reputation points 2023-10-11T03:20:54.91+00:00 Applvp will open the Excel file...but you need to change the registry. See Oliver Pota's post on the registry fix to modify the shell open commands for excel.
2023-10-12T13:54:40.69+00:00 Any permanent update from Microsoft yet?
Jacob 0 Reputation points 2023-10-12T14:10:40.7033333+00:00 Russ - haven't heard anything but changing the shell open commands for excel in the registry is a permanent fix.
2023-10-26T08:30:09.9333333+00:00 Is there any news, that Miscrosoft is gonna fix this?
2023-10-26T08:32:36.5666667+00:00 Is there any news, that Microsoft is gonna fix their fuckup?
2023-10-26T09:48:35.3266667+00:00 thank you, the problem is solved. So no more suggstionto be sent.
2023-10-31T18:42:29.46+00:00 Thanks, you saved my day month !
2023-12-17T16:47:46.8766667+00:00 Well, this seems a popular problem. I´m using Office 2019, Windows 10 updated, and a decent laptop. In the morning I was using PowerPoint and, hours later after this use, all Office programs stopped working. No new installations in the meantime, nothing. After a full day tinkering and executing all possible solutions found online, now when trying to open any Office program it show the deadly message "operating system is not configured to run this application" Beforehand [before uninstalling Office with Microsoft´s dedicated tool] after clicking the Word [or any other] icon it showed nothing. No messages, no program opening. But I could see it "running" in the Task Manager. So I again uninstalled Office 2019, and bought a 2021 Professional Pro. Now I´m enjoying again the "operating system is not configured to run this application" error message. One of the dozens webites I visited suggested, at the very end of the article, to consider alternatives to Microsoft Office .... Let´s hope the engineers find a way to fix this annoying, time-consuming problem. [could be a nice Christmas present ;-] Regards, Alberto

36 answers

2023-09-20T06:21:41.3133333+00:00
Here is the solution:
1. Start any office app, e.g. Word, from the start menu [start button / Microsoft Office 2013 / [app]. This link should work; it's only links that have been copied to desktops, taskbars, etc. that don't.
2. Click on a blank document [or workbook, or whatever] to get to a regular document window. Then use File / Account to open the account/version/activation screen. Click the Update Options button and select Disable Updates from the menu. This is important because you don't want your computer downloading the update again after you uninstall it!
3. [Note you can also do steps 1 and 2 only to proactively prevent any computer running Office 2013 64-bit from updating if it hasn't done so already. The installed version will show on this screen, and if it's earlier than 15.0.5589.1001, just turn off updates and you will have dodged the bullet. Congratulations, you're done.]
4. Assuming you have been updated, close the office app you have loaded and any and all other Office 2013 apps.
5. Open an elevated command prompt [run cmd.exe as administrator]
6. Change to the Office 2013 click-to-run base folder: cd "%ProgramFiles%\Microsoft Office 15\ClientX64"
7. Revert to version 15.0.5571.1000, which does not have this bug: officec2rclient.exe /update user updatetoversion=15.0.5571.1000
8. Wait a bit. Be patient, it takes a few minutes. You will see a box pop up [not immediately, don't worry] informing you that updates are being downloaded; then that box will close and another will pop up telling you that updates are being installed. When this second box closes, you are done. I've done this on few computers so far and it's worked flawlessly.
9. 2023-09-20T07:48:47.3866667+00:00 Worked for me, thanks a lot!! I am still using Office 2013 and I find it way better than more recent versions, especially for Excel, which I use from time to time on other PCs or Macs. Maybe because I am just used to it, maybe not. Anyway, I don't need to replace it and can live with that for a while longer. :]
10. ```
2023-09-20T08:18:17.2766667+00:00  
```
  @Tutek try quick repair or delete below registry keys: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Excel
11. 2023-09-20T08:26:55.6833333+00:00 Well Done. It worked for me, everything appears to be back to normal so I have disabled automatic updates. Running Office 2013 Pro which is no longer supported appears to be the problem.
12. 2023-09-20T08:32:42.96+00:00 So, unless this update fixes something big why isn't Microsoft removing this from the updates and fix the update so it doesn't do this? Ultimately you are saying that we have to have updates disabled unless we run the update and run your fix again. I really appreciate your fix because all the garbage out there is generic troubleshooting they keep reusing for any problem that pops up. I did a repair and it fixed the issue but once I ran an update it broke again. Thanks again for finding the solution.
13. 2023-09-20T09:43:20.8866667+00:00 Really direct to solve the problem. Thank you
14. 2023-09-20T10:47:46.1966667+00:00 Unfortunately that did not work for me :[[ Still tying to fix it.
15. 2023-09-20T13:11:04.6633333+00:00 You nailed it!!! Amazing that Microsoft's Tier 2 Support Staff was clueless on how to help, yet you did though you don't work for them. They need to drain their swamp of sucky service staff. Great job!!! Thank you much!
16. 2023-09-20T13:26:20.0666667+00:00 I ran this on a 32 bit system, not realizing it was 32 bit. I can get to the excel data now. But I am getting errors about the 32 bit difference. Is there a fix to this?
17. ```
2023-09-20T14:59:56.51+00:00  
```
  Olá, Muito obrigado, isso me ajudou muito ! Resolveu meu problema !
18. 2023-09-20T16:25:52.4266667+00:00 I had already spent a couple of hours trying various "solutions" to be found by Googling. I'm sure they were valid at the time but they didn't help on this occasion. Only when I decided to try confining my search to recent hits did I find this thread. Once I read the replies by several people, all saying the problem had started in the last 24 hours, and listing all the things they had tried that hadn't helped [exactly the same for me], I knew it was a MS issue and my heart sank. Then I found the first answer ... so huge thank you to Krzysztof Nikołajczuk for crystal-clear notes on an easy to follow solution. All my desktop shortcuts are working again.
19. 2023-09-20T17:02:51.0466667+00:00 Mine popped up with the downloading updates, then UAC popped up for administrative approval. No indication it was done following that. Just needed the obligatory restart after!
20. 2023-09-20T17:15:37.8533333+00:00 I had already spent a couple of hours trying various "solutions" to be found by Googling. I'm sure they were valid at the time but they didn't help on this occasion. Only when I decided to try confining my search to recent hits did I find this thread. Once I read the replies by several people, all saying the problem had started in the last 24 hours, and listing all the things they had tried that hadn't helped [exactly the same for me], I knew it was a MS issue and my heart sank. Then I found the first answer ... so huge thank you to Krzysztof Nikołajczuk for crystal-clear notes on an easy to follow solution. All my desktop shortcuts are working again.
21. 2023-09-20T18:39:30.0466667+00:00 Worked for me, thank you.
22. 2023-09-20T19:34:05.7933333+00:00 Thanks all, I could not open my Outlook. Rolling back to 15.0.5571.1000 did he trick. Microsoft may want to consider looking into this as it likely impacts many, many customers. Can't thank you enough for your valuable insight which saved me a huge amount of heartache.
23. 2023-09-20T21:21:28.03+00:00 Same Issue, same version. Worked for me. Thank you!
24. 2023-09-21T02:35:53.3466667+00:00 It worked for me. Thank you very much!
25. 2023-09-21T05:43:43.2633333+00:00 it worked for me. I did this process on forty computers and it was successful.
26. Jan N 0 Reputation points
```
2023-09-21T10:18:14.7366667+00:00  
```
  the same thing happened to me today. I tried restoring to 17 Sep. I note that I now have Windows Backup as a "recently added" on LHS which I don't recall. What I was doing at the time it happened was I disabled MacAfee virus protector and enabled [probably also by default Windows..ie Microsoft to do the virus protection. I'm also using excel2013 and Windows 10..just like others on here. maybe coincidentally while enabling Microsoft as my backup [it defaults it says], I did click on one cloud..just to see what it costs. I wonder if that was incompatible with Excel 13. Some word work and some don't. I note that the remote HDD Excel still worked[so I removed the HDD]. The files all seem to be there and after my restore, they worked for about a minute and then stopped again. looks like it haopeneingto loads of people.
27. 2023-09-21T13:36:56.3166667+00:00 My Excel 2013 had this problem. It had version 15.0.5589.1001. I followed the steps above and it was functional again. Thank you very much!
28. 2023-09-21T16:21:35.0666667+00:00 Had a customer call me about this. Couldn't figure out what was wrong and the Microsoft website troubleshooting guide for blank openings didn't help. You, sir, are awesome. This worked perfectly. Thank you, really, for this.
29. JohnK 0 Reputation points
```
2023-09-21T16:48:58.9533333+00:00  
```
  I'll Add my deep thanks for your answer. I have almost 10 years worth of daily diabetic information in Excel Spreadsheets and when I could not update yesterdays information because of the Microsoft "bug" I was in extreme distress. Thankfully when I posted a search, I found this article. I am deeply grateful for your diligence in both the solution and your helping the community by documenting the workaround you posted. Thank you!
30. 2023-09-21T22:31:43.38+00:00 Great solution Krzysztof, this worked perfectly to restore my Office 2013 product, good job man!
31. 2023-09-21T23:13:53.4366667+00:00 I wish I had seen your answer before all of the others. I did a lot of procedures which were unnecessary. Your answer was direct to the point. Thank you.
32. 2023-09-22T04:46:45.7566667+00:00
33. 2023-09-22T09:37:12.9133333+00:00 Thank you so much, this fixed my issue!!!
34. 2023-09-22T21:32:34.13+00:00 Oh my goodness, thank you! Thought I was going nuts for a minute there. Stupid auto updates.
35. 2023-09-23T03:04:31.3266667+00:00 Thanks for the procedure to revert back to the previous office update version. I hope Microsoft fixes the bug with the next updates. This bug is pretty annoying; I was ready to switch to open office. 😉🤷‍♂️
36. 2023-09-23T03:31:53.02+00:00
```
Worked fine for me on a few machines after reverting to Version 15.0.5571.1000.  
```
37. 2023-09-23T09:57:37.0966667+00:00 Thank you! Worked great and glad I found this. It was driving me nuts trying to figure it out on my own.
38. 2023-09-23T14:21:22.63+00:00 Thank you very much, it worked on my dad's computer which have a windows 10 with Office 2013. The issue was with excel, word was working fine. With this soution excel is now working perfect as it was before.
39. 2023-09-23T23:52:24.3033333+00:00 How do I do this on Windows 7 32-bit? I can't enter that command.
40. 2023-09-24T06:43:31.64+00:00 Worked perfectly - files now open and show that they are linked with Excel - I am running Office 2013. Thanks for the solution !
41. 2023-09-24T10:33:37.4233333+00:00 Grazie, il problema sembra risolto.
42. 2023-09-24T15:04:01.89+00:00 yes. its worked for me. 2023.09.24
43. 2023-09-25T08:33:14.9166667+00:00 Thanks Krzysztof for the solution! Disabling Office updates and downgrade to previous version solved the problem on 5+ machines.
44. 2023-09-25T14:59:00.7033333+00:00 Hello, this solve the situation in 15 ou of 18 computers with 2013 Office many thanks. Unfortanely i do have 3 computers that when i tried to exe the officec2rclient the operating systems inform that i cannot use that program at this computer, please notify the software devoloper. Any clue?
45. 2023-09-25T16:14:01.81+00:00 How to do step 6? What is meant by "Change to the Office 2013 click-to-run base folder?
46. 2023-09-25T16:23:41.7733333+00:00 Gayle you can just open the elevated promp and type "C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000 That should execute the officec2rsclient
47. 2023-09-25T19:34:46.64+00:00 This worked, thank you very much. Maybe microsoft is messing with people to force them to buy a new office bundle. LOL On a second note: Bill Gates is a POS, he needs arrested and trailed for humanitarian crimes and murder. he is not a doctor but advocates like he is with the vaccines, he has invested millions into big Pharma and has bought thousands of acres of US farmland. He is not a good person. God bless you all and may God be with anyone who reads this.
48. Boris 0 Reputation points
```
2023-09-26T07:32:27.9266667+00:00  
```
  works perfectly, thank you
49. 2023-09-26T13:20:10.6066667+00:00 Worked perfectly. Thank you.
50. 2023-09-27T01:30:51.59+00:00 Cheers, works like a charm
51. 2023-09-27T10:19:16.6033333+00:00
52. 2023-09-28T00:20:48.0733333+00:00 Worked for me and saved considerable time and aggrevation.
53. 2023-09-28T03:04:01.8166667+00:00 Rather than reverting to an older version and then not getting the next update because updates are turned off, how long will we likely have to wait for the fix from MS?
54. 2023-09-28T07:18:52.1666667+00:00 thank you so much; it's fixed; well done
55. 2023-09-28T23:56:59.6+00:00 Thank you, Krzysztof Nikołajczuk! This issue was driving me bonkers and your suggested fix worked like a charm and was easy to accomplish!
56. 2023-09-29T08:00:51.1466667+00:00 It was Outlook that was affected for me [Word & Excel fine]. Reverting back has got it opening again. Thanks
57. 2023-09-29T13:39:09.6566667+00:00 Thank you.. Worked like a charm..
58. 2023-09-29T23:40:49.7866667+00:00
59. 2023-09-30T22:26:17.6933333+00:00 Thanks a million ! It worked perfectly
60. 2023-10-02T08:11:43.7733333+00:00 Thank you, This worked for me.
61. 2023-10-02T16:47:41.3233333+00:00 This answer was amazing. I have been researching this problem for a week. I closely followed the instructions [I am not a programmer or advanced user] and got this done on the first try. I was about to lose clients and sanity, because of not being able to download Excel from the Internet. Thank you, thank you!!
62. 2023-10-03T17:47:46.9166667+00:00 This fix permanently disables updates. Oliver Pola's answer fixes the root cause without getting in the way of future updates. Look for that answer below.
63. 2023-10-05T18:50:21.3366667+00:00
64. ```
2023-10-07T19:09:24.12+00:00  
```
  Hey, I appreciate your help! This fixed my issue along with Oliver Pola's post about injecting that registry fix. Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open\command] @="\"C:\Program Files\Microsoft Office 15\Root\Client\AppVLp.exe\" \"C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE\" \"%1\" /dde"
65. 2023-10-09T12:56:24.7+00:00 Thanks so much, this worked
66. 2023-10-09T14:40:50.3133333+00:00 Thanks so much for this fix. It worked perfectly!
67. M MJB 0 Reputation points
```
2023-10-10T00:09:46.0466667+00:00  
```
  Thank you Krzysztof. This worked for me. too And don't worry if you can't do steps 1 and 2 as was my case as the applications would not open at all. I simply started with step 5 and then afterwards went back to disable updates. Again thank you for solving this problem for so many of us when microsoft would not.
68. 2023-10-10T03:10:32.3+00:00 This worked perfectly for me. Thanks!
69. 2023-10-10T07:43:20.73+00:00
70. 2023-10-10T14:02:58.9466667+00:00 nem todo herói usa capa. funcionou perfeito!
71. 2023-10-14T19:28:59.85+00:00 cool Krzysztof, works perfectly, thanks a thousand times
72. 2023-10-16T19:57:33.1733333+00:00
73. 2023-10-21T00:24:48.02+00:00 I had the same problem as described - appvlp shown, rather than the expected Excel. This fix did work for me - thanks, much appreciated.
74. 2023-10-21T15:03:29.5566667+00:00 Thank you for this solution! immensely helpful.
75. 2023-10-24T07:18:46.0333333+00:00 Worked for me, much appreciated Krzysztof
76. 2023-10-24T15:48:56.53+00:00 Thanks! This worked for me :]]
77. 2023-10-25T15:30:08.3466667+00:00
78. 2023-10-26T17:12:34.68+00:00 Just did this and it worked flawlessly. Thanks.
79. 2023-10-26T17:13:53.1466667+00:00 Just did this and it worked flawlesssly. Thanks.
80. 2023-10-27T21:39:45.6466667+00:00
81. 2023-10-30T17:43:33.44+00:00 Garret Anthony's solution just works! Just go into Word or Excel, go to file, account and disable updates. If the update ends in 1001, then Just run a CMD as admin and paste, "C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000 Flawless! Now everything works properly again. Personally, so sick of Microsoft's authoritarian updates that cause workflow stoppages!
82. obmuj 0 Reputation points
```
2023-11-02T12:19:27.19+00:00  
```
  Krzysztof Nikołajczuk. Thanks. This was perfect. Solved the problem immediately. Great instruction. I would add; I left Windows Advanced updates switched ON as it covers Office and other Microsoft products. I tested it and it seems, as long as you turn off updates in the programme itself [File/Accounts etc.] as you stated, then you can continue to receive the "other" updates as the turning off within Word, Excel etc. overrides the general Advanced update "on" switch. hope this is clear.
83. 2023-11-04T08:30:09.8433333+00:00 This worked for me. Thank you
84. 2023-11-07T15:16:40.2366667+00:00 Fantastic - works brilliantly, thank you!!
85. 2024-01-08T15:37:04.0666667+00:00
  Thank you so much Krzysztof. This issue has been sending me crazy. Previous solutions have failed. I followed your solution step by simple step which resolved my issue.
2023-09-19T22:17:47.7433333+00:00
Temporary fix using Command Prompt: If you have MS office 2013 64 bit version, you need to revert from version 15.0.5589.1001[September 12] to 15.0.5571.1000 [July 11]. See step by step video on Youtube. First, disable office updates: Open any Office app and navigate to File > Account > Update Options > Disable Updates. [You can enable this later when new update becomes available from Microsoft] Next, open Command Prompt in admin mode. Lastly, Copy & paste command line below and press enter "C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000 Office update will download and install update 15.0.5571.1000 and a confirmation will appear on your screen. PS: I see people reporting that the update 15.0.5571.1000 didn't work in some cases. Myself tried Aug 8 version first, and it didn't work, that is how I ended up using 15.0.5571.1000. So, if this version is not working for you, please try changing to lower version by changing the version number in the command line above. See the link to the full list of office 2013 updates below. //learn.microsoft.com/en-us/officeupdates/update-history-office-2013
1. 2023-09-21T03:54:08.5733333+00:00 this one saved me. thank you so much it helps a lot. it works!!
2. 2023-09-21T19:49:20.39+00:00 I have my PC, well Excel... back back back! So thank you. Thank you. Thank you. Running Office 2013 on Windows 10... yes well behind the curve here. Outlook seemed to work after the "upgrade" once I did some manual tinkering, don't ask me - bit of a Luddite when it comes to PC Maintenance - but I couldn't get Excel to perform quite how I wanted it to [and that is the point]. Thought I actually lost a whole lot of files overnight until I saw that files could be opened albeit a different way to what I am use to; "double click files in folder all day long" type of guy. The other thing I noted under "Recent" in the "Start Menu" of Excel, although not visible, where the files I was attempting to access; and not just Excel files either. Each time I opened a Outlook Templates, Word documents and PowerPoint presentations; these all appeared under Excel too. Baffling! Anyways after stumbling through a number of [insert name of popular search engine] searches - found this thread, followed the instructions, "wound back the clock" and almost 48 hours of "misery" has disappeared. So thank you again. And like so many other comments on here will wait to see what MS do next... Office 2013 still works for me - it ain't broke MS; so why fix it?
3. 2023-09-21T20:34:20.47+00:00 This worked great and was easy to apply. Thanks for adding the versions list if it needed to go back further
4. 2023-09-22T13:58:55.73+00:00 This worked very fast, I did have to make a command prompt shortcut as my run selection would not work. Great Post!
5. 2023-09-22T19:48:46.72+00:00 This fixed the Excel problem and also the very slow loading problem for Visio
6. 2023-09-23T01:13:13.76+00:00 My Excel 2013 files had already been affected. After disabling the updates on Office 2013 as was suggested, I used the Krzysztof Nikołajczuk's directions up through step 5... "Open an elevated command prompt [run cmd.exe as administrator]." Then because I am such a novice, I followed the rest of Jaison Jose's suggested fix exactly to revert to update 15.0.5571.1000... "Lastly, Copy & paste command line below and press enter" "C:\Program Files\Microsoft Office 15\ClientX64\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000 It took only a minute or two, and it was fixed, the white excel files which would not open reverted to their normal green Excel look, and they now worked perfectly!
7. 2023-09-23T07:50:14.9533333+00:00 it's work... Thank you so much..
8. 2023-09-23T23:48:11.27+00:00 How do I do this for Windows 7 32-bit? I can't use the above on the command prompt.
9. 2023-09-24T00:13:13.7933333+00:00 Try the command line below "C:\Program Files\Microsoft Office 15\ClientX86\officec2rclient.exe" /update user updatetoversion=15.0.5571.1000
10. 2023-09-26T21:18:29.1533333+00:00 Excellent remedy! I appreciate the details and video walk-through.
11. 2023-10-03T17:44:59.27+00:00 This fix permanently disables updates. Oliver Pola's answer fixes the root cause without getting in the way of future updates. Look for that answer below.
12. 2023-10-13T18:37:22.9866667+00:00 Perfect! Thank you, pausing updates/reverting worked instantly!
13. 2023-10-24T21:05:17.3333333+00:00
  I did the steps above in the command prompt and it did bring up an Office download box. However it ran and ran for 30+ minutes with nothing happening. I went into the task manager and stopped the Office start to run process. I went back to the command prompt a short while later and put in the above again and after waiting a long time the Office Updater finally popped up. But it's been almost an hour and it's still "updating". Does it normally take this long to do an update to an earlier version? Thanks for the help.
2023-09-28T16:26:54.3733333+00:00
MS messed up the open command. Excel needs to know which files to open as an argument. They currently pass no filenames and then Excel opens blank, as expected. Fix this RegKey:
Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open\command] @="\"C:\Program Files\Microsoft Office 15\Root\Client\AppVLp.exe\" \"C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE\" \"%1\" /dde" The "%1" was missing. Look at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\command for reference.
1. Jacob 0 Reputation points
```
2023-10-10T06:54:33.4433333+00:00  
```
  Yes, the "" escape characters are not needed, but this is a much simpler solution and works perfectly.
2. 2023-10-11T11:21:53.96+00:00 I did it the way Andrea Neeser has described above, and it works. But as I tried an older *.xls, the problem wasn't gone for those files. So I added the "%1" also in ...\Excel.Sheet.8... and in all other Excel entries where I could find the sequence shell\open\command with the discussed parameters. Success!
3. 2023-10-12T16:27:18.87+00:00 After downgrading Office to a "good" version, everything went well except, a few days later , my antivirus started complaining about an obsolete security certficate for Office 2013. So, I upgraded Office to the initial problematic version and modified the registry entry for Excel.Sheet.12 . I agree that downgrading Office 2013 can cause unexpected issues ! About editing the Excel.Sheet.8 key, what difference does it make ?
4. 2023-10-13T04:35:54.9633333+00:00 This is the easiest, quickest, and the best solution, indeed. Saved my day. Thank you so much.
5. 2023-10-21T12:19:40.84+00:00 GREAT and SIMPLE solution!!!!! thanks so much!! it works perfectly for me!! :-] [version 15.0.5589.1001]
6. 2023-10-23T12:27:36.8566667+00:00
  Thanks for the great Answer, I'm curios how you came up with the idea? :D Important note if this "didn't work" for you: In my case "%1" did also not work, so I had to look up how Word was configured under:
  
  HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\command
  From there I copied the last commands [something like "/n %1 /dde"] and added them at the end of the Excel Registry Line:
  [HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open\command]
  Then everything worked fine!
2023-09-19T21:35:15.1733333+00:00 I have the same issue, but I found a workaround to open the file. Go to file and click your your document under Recent Workbooks or browse to file location and click on the file. I hope Microsoft fix this issue soon.

2023-09-21T06:51:11.19+00:00

I've tried everything described here and more - nothing worked for Excel files.

Then tried reverting to much earlier version 15.0.5511.1000 [December 2022] - and this did it! Now it works properly [no PC restart needed, just started working again]

So if you are still stuck with this - try above steps [disable Office updates first], but choose some earlier versions.

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