Ping the server from the clients and make connections on the correct ports. Or you can use the Network Test report.
From the server, scan the IP address range of the clients and get network ping results from a sampling of them.
To use another Remote Desktop administrator computers database, you must configure it to allow data access to other Remote Desktop administrators. The default Task Server is the computer you installed Remote Desktop on.
Determine where the data will be located: on the administrator computer or a remote computer. By default, the database is stored on the administrator computer, but you can change the data collection location and set up a dedicated remote Task Server. Make sure it is always on and doesnt go to sleep.
Install Remote Desktop About access privileges.
To make this server the exclusive Task Server for your clients, add this server to the clients Task Server whitelist.
For information, see Restrict clients to a specific Remote Desktop Task Server.
Use an administrator computer to query the remote Task Server. Back up report data on the Task Server, not the administrator computer.
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