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Terms in this set [22]
c. organization chart
As a company grows, it may become necessary for it to create a[n] ______, which is a visual display of the organizational structure, lines of authority [chain of command], staff relationships, permanent committee arrangements, and lines of communication.
a.
decentralization chart
b. centralization chart
c. organization chart
d. code of ethics
e. departmentalization chart
a. Production of a good
Which of the following is NOT a major consideration when organizing a business?
a. Production of a good
b. Span of management
c. Job design
d. Departmentalization
e. Delegation
b. job specialization
One reason for _____ is efficiency. People can perform more efficiently if they master just one distinct task rather than all tasks.
a. job enrichment
b. job specialization
c. job rotation
d. flextime
e. job sharing
b. Less injuries
Which of the following is NOT a potentially negative consequence of job specialization?
a. High employee
turnover
b. Less injuries
c. Poor quality of work
d. Boredom and dissatisfaction with jobs
e. Higher rate of absenteeism
c. job rotation
To combat the potential negative consequences of specialization, managers often turn to _______, the systematic shifting of employees from one job to another.
a. departmentalization
b. job sharing
c. job rotation
d. division of labor
e. span of
management
b. departmentalization by function.
The form of departmentalization that groups jobs that perform similar functional activities, like finance and marketing, is called:
a. departmentalization by economics.
b. departmentalization by function.
c. departmentalization by location.
d. departmentalization by product.
e. departmentalization by customer.
e. departmentalization by location
When a company looks to departmentalize by areas of business like Japan, America, and Australia it is exemplifying ______.
a. departmentalization by product
b. departmentalization by economics
c. departmentalization by function
d. departmentalization by customer
e. departmentalization by location
d. Departmentalization by customer allows the firm to deal efficiently with unique customers or customer groups.
What is the advantage of departmentalization by customer?
a. Departmentalization by customer cannot be combined with any other departmentalization base.
b. Departmentalization by customer causes some duplication of specialized activities.
c. Departmentalization by customer demands a large administrative staff and elaborate control system for coordination.
d. Departmentalization by customer allows the firm
to deal efficiently with unique customers or customer groups.
e. Departmentalization by customer can lead to slow decision making.
d. delegation of authority.
Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of:
a. responsibility.
b. leadership.
c. accountability.
d. delegation
of authority.
e. departmentalization.
a. centralized
When the decisions to be made by a business are risky and when low-level managers are not highly skilled in decision making then the company tends to be more _____.
a. centralized
b. overcentralized
c. cross-functional
d. decentralized
e. undercentralized
e. A code of ethics
Which of the following is NOT a factor that influences whether a firm is decentralized?
a. Prior use of centralization or decentralization
b. The external environment
c. The nature of decision risk
d. The abilities of lower-level management
e. A code of ethics
e. wide; narrow
A _____ span of management exists when a manager directly supervises a very large number of subordinate
employees. A _____ span of management exists when a manager directly supervises only a few subordinates.
a. deep; narrow
b. wide; deep
c. narrow; deep
d. narrow; wide
e. wide; narrow
d. Few new problems are expected to arise
Which characteristic does NOT support a narrow span of management?
a. A great deal of interaction is required between supervisor and workers
b. The manager has much work
to do in addition to supervising workers
c. New problems arise frequently
d. Few new problems are expected to arise
e. Workers are physically located far from one another
a. fewer; flat; more; tall
If the span of management is wide, _______ levels are needed, and the organization is _______. If the span of management is narrow, ________ levels are needed, and the resulting organization is _______.
a.
fewer; flat; more; tall
b. more; tall; fewer; flat
c. more; flat; fewer; tall
d. fewer; tall; more; flat
e. Matrix
_____ structures provide flexibility, enhanced cooperation, and creativity, and they enable the company to respond quickly to changes in the environment by giving special attention to specific projects or problems.
a. Network
b. Line
c. Self-managed
d. Line-and-staff
e.
Matrix
c. No centralized leader
Which of the following is NOT a disadvantage of a network structure?
a. Problems controlling the work quality of other organizations
b. High turnover of hourly workers
c. No centralized leader
d. Lack of a clear hierarchy
e. Low morale of hourly workers
a. corporate culture.
The
inner rites, rituals, heroes, and values of a firm are known as:
a. corporate culture.
b. corporate norms.
c. corporate regulations.
d. corporate goals.
e. corporate rules.
b. Mercenary culture
In this type of culture [popular in large banks and investment firms], you have employees who are passionate, energetic, goal-oriented, and have a sense of purpose and excitement for their work.
a.
Networked culture
b. Mercenary culture
c. Normative culture
d. Communal culture
e. Fragmented culture
d. task force.
A committee that is established to investigate a major problem or pending decision of the firm [for example assessing the pros and cons of a potential merger] is known as a[n]:
a. group.
b. team.
c. standing committee.
d. task force.
e. ad hoc committee.
b. committees make more accurate decisions than individuals.
All of the following are potential disadvantages of committees, except:
a. committees may undergo unnecessary compromise.
b. committees make more accurate decisions than individuals.
c. committees have deliberations that take longer than individual actions.
d. committees may have one person who dominates the committee process.
e. grapevine.
An informal channel of communication separate from management's formal official communications related to a job or organization that can sometimes be gossip is called a:
a. announcement.
b. groupthink.
c. memo.
d. email.
e. grapevine.
b. Informal group
What is a group created by the members themselves to accomplish goals that
may or may not be relevant to an organization?
a. Formal group
b. Informal group
c. Committee
d. Groupthink
e. Task force
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Read the editorial carefully. Use the tips for analyzing an editorial to help you answer the questions below. ATTITUDES TOWARD WATER RESTRICTIONS: Action on Tuesday by the State Water Resources Control Board to restrict lawn watering and home car-washing... barely raised eyebrows in-state. That's because most urban agencies had already imposed those kinds of limits more than a year ago. Californians responded initially with big water savings but let the hoses and sprinklers run again toward the end of last year, as the Sierra snow began to fall... This winter was a bit wetter than last, but that's not saying much. There has been too little precipitation to replenish the reservoirs and aquifers that water users have been drawing down during the dry times. There's enough water for the coming year and the year after that besides - but not at the current rate of use, and certainly not if wet winters don't resume. Stored water is a kind of bank account meant to get users through an arid year or two, but it cannot be expected to preserve the state through an extended drought like one that afflicted Australia for a decade and a half beginning in the 1990 s... In this fourth year of drought here. Californians must begin using water as though they are still at the front end of that sort of cataclysm. Australia responded to the so-called millennium drought by permanently changing the way it produces and delivers water... California has dabbled in such things for decades, but it's now evident that the state must do Australian-style rethinking and move quickly to Australia-style action. Source: Los Angeles Times. How is this editorial framed- what issue, policy, or event does it address?
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economics
Working women in the United States earn only threequarters of what men earn. Consider each of the following explanations for this statistic, and say whether each could be true or must not be true in order to explain this fact. b. Women are discriminated against when being considered for promotions or raises.
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