HP Windows 10 Support Center - Computing
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HP Windows 10 Support Center - Computing
- Windows 10 Updates
- Fix common Windows 10 issues
- Setup and use Windows 10 PCs
- Improve your Windows 10 PC performance
Speaker volume goes down unexpectedly after update from Windows Update [Pavilion 15-cw1000 series]?Find fix here
Windows 10 Updates
Find the most updated information for Windows 10 update related issues along with tips on actions to take before installing the update on your PC.
Windows 10 Updates
Find the most updated information for Windows 10 update related issues along with tips on actions to take before installing the update on your PC.
Before you update
Before you update the Windows 10 versions of your computer, here are a few recommended steps that should be completed
Check product compatibility:
Installing Windows 10 updates on non-compatible products may result in issues that may break functions or features. HP keeps a record of all products that are tested for newer Windows 10 versions. For tested products, HP will provide updated driver and software.Click here to view a list of tested productsRun Performance tune-up:
HP performance tune up can help improve system performance and free-up space so that updates can download and install on you PC.
Powered by HP Support Assistant
HP Performance Tune Up Check analyzes and optimizes your PC to resolve system freeze issues and improve performance.
HP Performance Tune Up check requires HP Support Assistant version 8.5 and later.
Please Wait...Launching...
HP Performance Tune Up check will launch in a new window. Once it launches, follow instructions provided by the application to analyze and optimize your pc.
Use these documents to learn ways of improving your computer performance
HP PCs - Improving PC Performance [Windows 10]
HP PCs - Improving PC Performance [Windows 8]
HP PCs - Improving PC Performance [Windows 7]
Update BIOS:
BIOS is a key element that ensures newer updates and existing components can work together. Ensure that you have the latest BIOS installed in your PC before updating Windows 10. To learn more about how to install updated BIOS, visit the documents below.- Updating the BIOS for HP Laptops
- Updating the BIOS for Desktops
Update Graphics Drivers:
An out-of-date graphics driver can cause the Windows update to fail and roll back. It is recommended to check and ensure that the latest Graphics drivers are installed in your computer before starting the update process. Visit theSoftware Download Pageto select your product and download the latest driver.Check for updates:
Select theStartbutton, and then go toSettings>Update & security>Windows Update, and selectCheck for updates. If Windows Update says your device is up to date, you have all the updates that are currently available. For additional information visitUpdating drivers and software with Windows update.
Windows 10 Known Issues
HP and Microsoft work together to identify issues that may occur post Windows 10 updates. As issues are identified, HP will release updated drivers and software as fixes through Windows update as well as our Software Download pages. It is recommended that you run all Windows updates to ensure that all latest drivers, software and fixes are installed in your PC. Here is a list of top known issues that may occur on HP products post a Windows 10 update is installed.
Synaptics TouchPad Driver Settings Cleared After Updating Windows 10 | Update the driver settings Last updated: 12-Dec-2019 |
Outdated Intel RST Driver Prevents Upgrade to Microsoft Windows 10 | Update the Intel RST driver Last updated: 09-Aug-2019 |
No Sound after installing Windows 10 Update | Update the Audio Driver N/A |
Error: "This PC can't be upgraded to Windows 10" When Upgrading to Windows 10 Version 1903 | Remove all external media and USB devicesLast updated: 28-May-2019 |
Windows 10 RS5 Upgrade Stops Responding at HP Logo Screen | Download and install the BIOS update Last updated: 15-Mar-2019 |
HIDClass Driver Fails to Install Through Windows Update | Download and install the HP Wireless Button Driver Last updated: 27-Feb-2019 |
Low disk space error appear when attempting to upgrade to Windows 10 April 2018 update on a 32GB storage hard drive | Free up storage on 32GB hard drive Last updated: N/A |
System crashes with blue screen and UEFI screen appears after reboot when upgrading to Window April 2018 update | Install Windows Update KB4100403 Last updated: 08-May-2018 |
Windows Defender Security Center error - update your security processor or TPM firmware after Windows 10 April 2018 update | Update your Security Processor [TPM] Firmware Last updated: 21-May-2018 |
How to Download or Update Software and Drivers for HP Computers
HP constantly strives to improve its products and periodically provides updates for software,drivers, and firmwarefree of charge. So, keep your HP or Compaq computer up-to-date and running smoothly by updating thesoftwareon a regular basis.
Visit the following document to know how to update your HP computer to have the latest software and drivers available.
- Downloading or Updating Software and Drivers for HP Computers
Fix Issues
Fix common issues in Windows 10 like wireless and Bluetooth, no sound and blue screen errors
Topics on this page
Fix Issues
Fix common issues in Windows 10 like wireless and Bluetooth, no sound and blue screen errors
Topics on this page
How to use Bluetooth on Windows 10 HP PCs
Slow Performance on Windows 10 HP Computer
Sound not working on Windows 10 HP PCs
Wireless Network and Internet Connection issues in Windows 10
Blue screen error messages in Windows 10 HP PCs
Touch screen not working on Windows 10 HP PCs
HP Battery Check
Manage User Accounts and Logins in Windows 10
HP Windows 10 System Recovery
HP Windows 10 Sleep and Hibernate Issues
Known Issues with Windows 10
How to use Bluetooth on Windows 10 HP PCs
Bluetooth wireless technology provides short-range communications that replace the physical cable connections that traditionally link electronic devices, such as printers, audio devices, and computers. Some examples include:
- Sharingpictures with other Bluetooth devices nearby
- Sendingfilesto a Bluetooth printer
- Transferringfiles to nearby Bluetooth computers
- Listening tomusicon a Bluetooth headset
The document below will help you learn to connect and use Bluetooth compatible devices to your computer, such as printers and headsets.
- Using Bluetooth Devices in Windows 10
Slow Performance on Windows 10 HP Computer
Your computer is not performing as expected? Do you see any of the following symptoms?
- Performanceissues with a program or application