Messages appear on the Smart Panel program window or on the control panel to indicate machine status or errors. Refer to the tables below to correct the problem.

Error CodeError MessageTroubleshooting Page

01-000Door Open/Check Transfer Belt21 page01-004Paper Jam in MP Tray22 page01-005Paper Jam in Tray123 page01-006, 01-018Paper Jam in tray224 page01-009Paper Jam inside machine25 page01-010Paper Jam in exit area26 page01-014Paper Jam bottom of duplex27 page01-017Output bin Full Remove paper28 page02-000Error

02-000. Turn off then on29 page02-001, 02-006Error

02-001/02-006. Turn off then on30 page02-002Error

02-002. Turn off then on31 page02-005Error

02-005. Turn off then on31 page03-007Error

03-007. Turn off then on32 page03-008Error

03-008. Turn off then on32 page03-009Error

03-009. Turn off then on32 page03-015Error

03-015. Turn off then on33 page04-001Error

04-001. Turn off then on34 page04-002Error

04-002. Turn off then on34 page06/25/26/27-006Error

06/25/26/27-006 [XXX] toner [XXX] : color35 page06/25/26/27-007Error

06/25/26/27-007 [XXX] toner [XXX] : color35 page06/25/26/27-020Error

06/25/26/27-020 [XXX] toner [XXX] : color35 page12-000Load [Letter] in Tray136 page12-001Load [Letter] in Tray236 page12-004Load [Letter] in MP37 page21-002Paper Empty in Tray138 page21-003Pulled Out Tray1 Cassette39 page21-010Paper Empty in MP Tray40 page21-018Paper Empty in Tray241 page21-019Pulled Out Tray2 Cassette42 page28-001Not installed Transfer belt43 page28-002Not Compatible Transfer belt44 page28-004Replace new Fuser unit44 page28-005Not Installed Fuser unit44 page

Alignment & Troubleshooting

Service Manual

4-24Samsung Electronics

01-000Door Open/Check Transfer Belt The front cover or the top cover is not securely latched or the transfer belt is not installed.1. Harness is defective, Connector is not connected properly. 2. Sensor is defective.1. Close the front cover or top cover perfectly.2. If the PTB is not installed, install it.3. Check the cover switch harness between Main PBA and HVPS. 4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA.5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.

CN27 Connector24V1 No. 2,4,6,8 Pin24V enable No. 24 Pin

Cover SwitchConnector

Alignment & Troubleshooting

Service Manual

4-25Samsung Electronics

01-004Paper Jam in MP trayAt printing, the paper from the MP tray has not reached to the feed sensor within a programmed period of time after pick up.1. Pickup Clutch does not work.2. Pickup roller rubber is worn out.3. Feed Sensor is defective.1. Remove the jammed paper in MP tray.2. Check the MP empty sensor of the Cassette. If it is defective, replace it.3. If the pick up roller does not rotate, replace the pick up solenoid.4. Check the feed sensor by using EDC mode after feed a paper from Cassette. Reconnect the harness. If the