What happened to my Candy Crush shortcut on Facebook?

Candy Crush problems range from no Internet connection being found due to various reasons, the Candy Crush server going down for everyone globally, or game glitches like freezing in the reward chamber, as we have seen perviously. When the servers crash then other parts of the game might be down, like the store being unavailable in such times.

There’s various versions of the game that have received a release over time, such as the original Saga, and the newer soda build. You can find this game on a number of platforms that include Tizen, Windows 10 and Phone, Fire OS, Android, and iOS devices.

What happened to my Candy Crush shortcut on Facebook?

Is the Candy Crush server down on Tuesday November 1, 2022? With tens of millions of players on Facebook alone, it’s clear any worldwide outage will be felt on multiple platforms and by millions. If there’s a major outage, planned maintenance, or any other problems then our editors will update you below along with the Product Reviews community. Detail your platform and issues experienced below as well.

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If you've just changed your password in Facebook, you may find yourself having a difficult time connecting Candy Crush to your Facebook account. You may see an error message in Candy Crush saying "Sorry, you don't have access to the Kingdom right now." If you can't connect, there are several methods you can try to get it reconnected.

Note: There is a known issue with connecting the Candy Crush App to your Facebook account that has been plaguing users for years. This problem is occasionally fixed by the developers only to resurface later. The following methods may help you get reconnected, but it may be out of your control until the game's developers fixes the problem.

Things You Should Know

  • Uninstall and Reinstall the Candy Crush app.
  • If you're using a computer, open Facebook and open the Candy Crush app. Click "Play on Phone".
  • If you're using a phone, uninstall and reinstall the Facebook app. Log into Facebook and then open the Candy Crush app and tap "Connect!".

  1. What happened to my Candy Crush shortcut on Facebook?

    1

    Uninstall the Candy Crush app on your phone. On iOS, tap and hold the Candy Crush Saga icon until it starts wiggling, and then tap the "x" button that appears on the icon. On Android, open the Settings menu, select the Applications section, find Candy Crush Saga, and select "Uninstall".

    • Since your progress is linked with your Facebook account, you don't have to worry about losing progress. You will only lose progress you have made on the phone app since it disconnected.

  2. What happened to my Candy Crush shortcut on Facebook?

    2

    Reinstall the app. Once the app has been uninstalled, open your device's app store. Download and reinstall the Candy Crush Saga app. Don't launch the app yet.

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  3. What happened to my Candy Crush shortcut on Facebook?

    3

    Open Facebook on a computer. Launch a web browser, then navigate to the Facebook website. Enter your log in information.

  4. What happened to my Candy Crush shortcut on Facebook?

    4

    Open the Candy Crush Saga app. Access your apps in the menu bar to the left of the screen on Facebook. Candy Crush Saga should be listed here. If it's not, search for it in the search bar at the top of the page.

  5. What happened to my Candy Crush shortcut on Facebook?

    5

    Click "Play on Phone". This option is located in the lower-left corner of the screen after the game has loaded. Candy Crush Saga will be reconnected to your Facebook account, syncing your phone progress with your Facebook progress.[1]

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  1. What happened to my Candy Crush shortcut on Facebook?

    1

    Uninstall Candy Crush from your phone. Permanently delete the app. Don't worry, your progress is still safe since Facebook has your data.

  2. What happened to my Candy Crush shortcut on Facebook?

    2

    Download and reinstall the Candy Crush app. Go to your device's app store and download the game again.

  3. What happened to my Candy Crush shortcut on Facebook?

    3

    Uninstall the Facebook app on your phone. Permanently delete the app from your device.

  4. What happened to my Candy Crush shortcut on Facebook?

    4

    Download and reinstall the Facebook app. Go to the app store and download the Facebook app again.

  5. What happened to my Candy Crush shortcut on Facebook?

    5

    Log into Facebook. Once the app has downloaded, launch it and log in with your Facebook account.

    • Once you're logged into Facebook, return to your Home screen but do not log out.

  6. What happened to my Candy Crush shortcut on Facebook?

    6

    Launch Candy Crush. Tap the Candy Crush app on your Home screen.

  7. What happened to my Candy Crush shortcut on Facebook?

    7

    Connect to Facebook. On the Candy Crush home screen, tap the "Connect!"" button. You should be able to resume your game now.

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Add New Question

  • Question

    Why am I unable to connect to Facebook?

    What happened to my Candy Crush shortcut on Facebook?

    Maybe you have used the wrong account or wrong email. You can always reset it.

  • Question

    I have tried uninstalling Facebook and Candy Crush app, but it still won't connect to Facebook, thus losing my progress. What should I do?

    What happened to my Candy Crush shortcut on Facebook?

    Check your Facebook app settings. You might have disabled or blocked it before.

  • Question

    Why does the game keep resetting my progress back to level one?

    What happened to my Candy Crush shortcut on Facebook?

    Your Facebook account was not connected, or if it was, it might have been deactivated. Check if you are online, since playing offline does not keep progress.

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Is this article up to date?

What happened to my game on Facebook?

Just over two years after its launch, Facebook is shutting down the Facebook Gaming app on October 28, 2022. Now, when you open the app, you'll see a banner stating that the app will no longer be available on iOS and Android after that date.

What's going on with Candy Crush?

After lengthy investigation by Paypal finally concludes. King's browser games portal, home to some of the company's biggest hits such as Candy Crush, Bubble Witch and Farm King, will shut down in December after 18 years of operation.

How do I get Candy Crush back on my home screen?

Question: Q: I want to Candy Crush on my home screen Answer: A: If you have installed the app you should fiund the icon in App Library which is the last home screen along. Locate the icon, taop and hold, then drag leftwards.

How do you reset Candy Crush on Facebook?

Please email your game reset request to Player Support directly from the game by going to the game's Settings and Help Center, choose a topic and tap 'Contact us'. When you have received a reply from Player Support that the game has been reset, remember to delete and reinstall the app on your device before you open it.