What do you call the ability of a person to manage his feelings so that those feelings are expressed appropriately and effectively?
AbstractEmotional intelligence describes ability, capacity, skill, or self-perceived ability to identify, assess, and manage the emotions of one’s self, of others, and of groups. The theory is enjoying considerable support in the literature and has had successful applications in many domains. Show
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In a Word Emotional intelligence describes ability, capacity, skill, or self-perceived ability to identify, assess, and manage the emotions of one’s self, of others, and of groups. The theory is enjoying considerable support in the literature and has had successful applications in many domains. IntroductionThe intelligence quotient, or IQ, is a score derived from one of several different standardized tests to measure intelligence.Footnote 1 It has been used to assess giftedness and sometimes underpin recruitment. Many have argued that IQ, or conventional intelligence, is too narrow: some people are academically brilliant yet socially and interpersonally inept.Footnote 2 We know that success does not automatically follow those who possess a high IQ rating.
Wider areas of intelligence enable or dictate how successful we are toughness, determination, and vision help. But emotional intelligence , often measured as an emotional intelligence quotient, or EQ, is more and more relevant to important work-related outcomes such as individual performance, organizational productivity, and developing people because its principles provide a new way to understand and assess the behaviors, management styles, attitudes, interpersonal skills, and potential of people. It is an increasingly important consideration in human resource planning, job profiling, recruitment interviewing and selection, learning and development , and client relations and customer service, among others. DefinitionEmotional intelligence describes the ability, capacity, skill, or self-perceived ability to identify, assess, and manage the emotions of one’s self, of others, and of groups. People who possess a high degree of emotional intelligence know themselves very well and are also able to sense the emotions of others. They are affable, resilient, and optimistic. Surprisingly, emotional intelligence is a relatively recent behavioral model: it was not until the publication of Emotional Intelligence: Why It Can Matter More Than IQ by Goleman (1995) that the term became popular.Footnote 3 Benefits
By developing their emotional intelligence individuals can become more productive and successful at what they do, and help others become more productive and successful too. The process and outcomes of emotional intelligence development also contain many elements known to reduce stress —for individuals and therefore organizations—by moderating conflict; promoting understanding and relationships; and fostering stability, continuity, and harmony. Last but not least, it links strongly with concepts of love and spirituality.Footnote 4 The ModelIndividuals have different personalities, wants, needs, and ways of showing their emotions. Navigating through this requires tact and shrewdness—especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic framework, five domains of emotional intelligence cover together personal (self-awareness , self-regulation , and self-motivation ) and social (social awareness and social skills ) competences .Footnote 5 They are
In brief, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships, i.e., managing the emotions of others. Table. The personal and social attributes of emotional intelligence
Can Emotional Intelligence Be Learned?
A common question relates to whether people are born with high EQ or whether it can be learned. The truth is that some will be more naturally gifted than others but the good news is that emotional intelligence skills can be learned. (This must be so because emotional intelligence is shown to increase with age.) However, for this to happen, people must be personally motivated, practice extensively what they learn, receive feedback, and reinforce their new skills. Promoting Emotional Intelligence in the Workplace
The work conducted in most organizations has changed dramatically in the last 20 years. Of course, there are now fewer levels of management and management styles are less autocratic. But there has also been a decided move toward knowledge and team-based , client-oriented jobs so that individuals generally have more autonomy, even at the lower levels of organizations. Since modern organizations always look to improve performance, they recognize that objective, measurable benefits can be derived from higher emotional intelligence. To name a few, these include increased sales, better recruitment and retention, and more effective leadership . Naturally, the criteria for success at work are changing too. Staff is now judged by new yardsticks: not just by how smart they are, or by their training and expertise, but also by how well they handle themselves and one another, and that is strongly influenced by personal qualities such as perseverance, self-control, and skill in getting along with others. Increasingly, these new yardsticks are being applied to choose who will be hired and who will not, who will be let go and who will be retained, and who will be past over or promoted.
Emotional intelligence may be the (long sought) missing link that unites conventional “can do” ability determinants of job performance with “will do” dispositional determinants. Modern organizations now offer learning and development that is explicitly labeled as “emotional intelligence” or “emotional competence ” training . In support, their leaders create and manage a working environment of flexibility, responsibility, standards, rewards, clarity, and commitment.Footnote 6 Fig. Good practices that cultivate emotional intelligence in the workplace. Note The four phases correspond to those of the development process, viz., preparation, training, transfer and maintenance, and evaluation. Each is important. Source Author Notes
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Corresponding authorCorrespondence to Olivier Serrat . Rights and permissionsThe opinions expressed in this chapter are those of the author(s) and do not necessarily reflect the views of the Asian Development Bank, its Board of Directors, or the countries they represent. Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 3.0 IGO license (http://creativecommons.org/licenses/by-nc/3.0/igo/) which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the Asian Development Bank, provide a link to the Creative Commons license and indicate if changes were made. Any dispute related to the use of the works of the Asian Development Bank that cannot be settled amicably shall be submitted to arbitration pursuant to the UNCITRAL rules. The use of the Asian Development Bank’s name for any purpose other than for attribution, and the use of the Asian Development Bank’s logo, shall be subject to a separate written license agreement between the Asian Development Bank and the user and is not authorized as part of this CC-IGO license. Note that the link provided above includes additional terms and conditions of the license. The images or other third party material in this chapter are included in the chapter’s Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the chapter’s Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. Reprints and Permissions Copyright information© 2017 Asian Development Bank About this chapterCite this chapterSerrat, O. (2017). Understanding and Developing Emotional Intelligence. In: Knowledge Solutions. Springer, Singapore. https://doi.org/10.1007/978-981-10-0983-9_37 Download citation
What is the ability to manage emotions?Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
What do you call the ability of a person to share his or her emotion?The term “empathy” is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.
What do you call a person who doesn't express their feelings?stoic. (or stoical), stolid, undemonstrative, unemotional.
Is a person's ability to perceive emotions in the self and others understand the meaning of these emotions and finally regulate one's emotions?Emotional intelligence (EI) refers to an array of attributes concerning the way in which people perceive, express, understand, and manage their own emotions as well as the emotions of others.
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