Why did my fingerprint option disappeared Windows 10?
@Andy_Kay Show
Windows Hello is a method of logging into your computer introduced and managed by the Windows Operating System. For systems providing a high-grade camera, Windows Hello can help you log in using your "face" (facial recognition). For computers with a usable fingerprint scanner (that is, a scanner for which there is a compatible fingerprint Driver), Windows Hello -- after having assigned a PIN for extra security -- can allow you to log into your computer with a fingerprint swipe. Information: Add or Remove Fingerprint logon - Windows 10 Get Started with Windows 10 – Windows Hello In general, Windows Hello, the PIN, and the initial logon that can make use of your fingerprint scanner, are all managed by the Windows 10 Operating System. The setup, the settings, and the control of the devices (camera or fingeprint scanner) are not dependent on any third party security software. The logon setup is dependent on the computer having proper, usable, and up-to-date Drivers for those devices being used (camera, fingeprint scanner). In the case of the camera, for the few systems supporting this option, the computer must provide the Driver that allows the camera to be functional. In the case of the fingerprint scanner, Windows will attempt to use a generic fingeprint scanner Driver that comes built into Windows. In the event that Windows does not have a usuable built-in Driver, the user / owner / computer operating must provide a Driver (from the computer's Website Driver support page). In some cases, the sign-in options may have glitched due to a recent Windows Update. If there is the case here, the question is whether the Updates are to blame due to an introduced "bug" or whether the Operating System is in need (perhaps) of a cold boot (boot from a complete off condition). It is sometimes the case, that just restarting everything on the (home network), including the router, might bring things back into working order. Help, suggestions, and examples: Instructions to Upgrade HP SimplePass Read the first page: Dragon Document Guidelines Sections of interest include:
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Solution to help others find Answers. Dragon-Fur Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometric authentication that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot. These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically. As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers. If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.
How To Fix Windows Hello Not Working In Windows 10Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems. Before you use any of the fixes below, check for the following:
Install Updates ManuallyWith the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.
Run Hardware & Devices TroubleshooterThis will scan and detect any possible hardware and devices issue in the system.
Reset Fingerprint & Facial Recognition Options
Enable Biometrics In Group Policy Editor
Modify Windows Hello Group Policy SettingsA Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.
Update System DriversSome drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.
Perform a Windows ResetWhen you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.
Note: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything. Turn Off Fast Startup
Check For & Uninstall Updates That Caused The ProblemIf the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.
Reset Fingerprint LoginIf the issue persists, you can reset your fingerprint login and see if that helps.
Reinstall Fingerprint Software
Repair System FilesFile corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.
The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved. Restart Credentials Manager Service
If nothing else works, you can switch to a different fingerprint reader. Why did my fingerprint settings disappeared?Your fingerprint disappeared from settings due to a software issue or if you accidentally drop your phone.
Why is my windows fingerprint not available?If the fingerprint not working issue is caused by a system bug, updating Windows to its most recent version should help. You can check for new updates by going to the Windows Update tab in the Settings app. Download and install any pending updates on your PC. Hopefully, this will resolve the issue.
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